Generalist, Talent & Culture

The HR Generalist supports the UDX Franchise, Products & Partnerships (UDX FPP) Talent & Culture team by delivering a broad range of human resources services across the employee lifecycle. This role serves as a trusted resource to managers and employees, providing guidance on HR programs, policies, processes, and employee relations matters while helping to drive an exceptional team member experience.

The HR Generalist is responsible for managing and supporting key HR initiatives, including organizational reporting, workforce analytics, onboarding and offboarding, performance management, talent planning, compensation and promotion administration, engagement initiatives, learning and development programs, employee relations, and recognition programs. This role also partners closely with Talent Acquisition, Learning & Development, HR Operations, Payroll, Benefits, Compensation, and other Centers of Excellence to ensure the effective delivery of HR services and solutions.

In addition, the HR Generalist will provide coaching and support to frontline leaders and team members, assist with workforce planning and talent review processes, conduct exit and stay interviews, analyze people metrics and trends, and contribute to organizational effectiveness initiatives across both domestic and international teams.

The ideal candidate is a proactive, solutions-oriented HR professional who thrives in a fast-paced environment and is passionate about supporting people and business outcomes. They are highly organized, intellectually curious, and comfortable balancing operational execution with strategic thinking. Success in this role requires strong judgment, relationship-building skills, attention to detail, and the ability to influence and collaborate across all levels of the organization. This position provides significant exposure to a global business and the opportunity to partner with leaders and HR colleagues across both domestic and international markets while contributing to a wide range of talent and organizational initiatives.

Here you can:

• Transaction Services - Provides administrative and operational support for workforce transactions and employee lifecycle activities including transfers, promotions, position and status changes, onboarding, separations, and other employee data updates. Supports hiring and onboarding readiness through intake handoffs, manager preparation, start-date logistics, required documentation, system access requests, and administers routine leave, accommodation, workers' compensation, timekeeping, attendance, and return-to-work processes while coordinating paperwork, timelines, compliance documentation, and referrals to designated COEs or vendors. Assists with compensation-cycle logistics, including onboarding, assignment, merit and bonus workflows, approvals, routine materials, and inquiry routing.

• Employee Support - Serves as a point of contact for employees and leaders, providing guidance on policies, procedures, accommodations, timekeeping, leave processes, and available resources. Supports employee matters by gathering information, maintaining documentation,  intake for ER investigations, handling accommodation requests, tracking cases, coordinating follow-up activities, and connecting employees and leaders with appropriate T&C resources. Supports handoffs to HRBPs, Employee Relations, or other COEs as necessary. Assists with crisis response activities, including communications, meeting coordination, documentation, resource distribution, and inquiry management. Identifies and escalates complaints and investigations that involve legal risk, repeated conduct or performance patterns, complex accommodations, sensitive employee impact, safety concerns, and situations requiring business judgment or certain types of leader coaching. Will conduct exit interviews

• Enterprise Programs - Supports company-wide talent, performance, engagement, communication, and change initiatives through coordination and administrative support. Assists with logistics for talent reviews, succession planning, internal mobility, and development planning by managing schedules, materials, tracking, and follow-up activities. Supports performance management processes, including goal setting, review cycles, check-ins, calibration meetings, communications, tracking, and documentation. Assists with Team Member Satisfaction (TSAT) surveys and engagement action planning through scheduling, reporting, dashboard updates, and progress tracking. Coordinates communications, training, recognition programs, internships, and change initiatives by supporting materials, meetings, stakeholder communications, enrollment tracking, and ongoing program administration.

• Operational Excellence - Drives process consistency, governance, reporting, data quality, workflow discipline, and knowledge management across services. Upholds Service Level Agreements (SLAs) and delivers timely responses to inquiries. Administers recurring T&C workflows through process checklists, approval routing, trackers, and compliance records while validating completeness and accuracy. Maintains T&C documentation, knowledge materials, FAQs, resources and distribution lists to support consistent service delivery and audit readiness. Identifies process gaps, data anomalies, compliance concerns, recurring inquiry themes, workforce trends, unresolved stakeholder issues, or operational risks and routes or escalates them for appropriate action.

• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.

• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• Individual Contributor