Lounge Server - BarSC - On Call

Delivers an elevated, high-touch beverage experience at a prominent casino floor lounge, through engaging guest interaction, strong floor presence, and exceptional service execution. Responsible for creating a welcoming, high-energy environment that reinforces the modernized look and feel of the property as guests enter through the main doors, while efficiently serving beverages and managing guest needs throughout the lounge.

• Emanates the utmost in Boyd Style hospitality by delivering elevated, high-touch service with strong presence, energy, and professionalism, consistent with the Center Bar’s role as the centerpiece of the casino floor and a first impression for arriving guests

• Explain and upsell our beverage options. This will require an extensive knowledge of beer, wine, cocktails, and spirits, including flavor profiles, production methods, legal designations, history, etc.

• Maintains awareness of the full lounge environment and guest arrival patterns, ensuring immediate acknowledgment and engagement of arriving guests.

• Owns the guest experience across the lounge by actively managing the floor, anticipating needs, and stepping in wherever necessary to maintain pace, energy, and service standards.

• Operates as an extension of the bar team, proactively supporting service flow by running drinks, resetting spaces, engaging waiting guests, and ensuring no breakdown in the overall guest experience.

• Place the order in the POS or relay drink orders to bartenders.

• Carry and balance trays of beverages through the bar and lounge (approximately 20 to 30 pounds). Circulate throughout assigned work station on a continuous basis, greeting guests in a friendly manner, taking beverage orders, and delivering beverages.

• Compute charges for orders and accept payment for same; maintain an accurate bank at all times.

• Maintain cleanliness of all areas of the dining room.

• Regular attendance and timeliness.

• Ability to interact and respond to diverse types of customers with friendliness, empathy, patience, and genuine care.

• Maintaining a calm and professional demeanor when dealing with frustrated/demanding customers or other tense situations.

• Ability to proactively notice and address issues early before they escalate, cause customer frustration, or negatively impact customer experience.

• Ability to stay composed and adjust quickly to changing or unexpected conditions so customers still receive excellent service.

• Performs all relative miscellaneous duties as directed by supervisor/manager, including the ability to assist in other bars, lounges, and gaming areas as needed