Sr Staff Software Engineer

We are seeking a Sr. SW Resident Engineer to join our ACM team in Auburn Hills. In this senior-level role, you will serve as the critical bridge between our customers and internal engineering teams, providing expert technical guidance while ensuring exceptional customer satisfaction. You will leverage your extensive technical expertise and interpersonal skills to resolve complex issues, drive customer success, and contribute to continuous product improvement through direct customer feedback and collaboration.

• Act as the primary technical liaison and escalation point for customer issues, ensuring timely and effective resolution and provide On-site customer coordination of all regional technical topics.

• Analyze complex technical problems, diagnose root causes, and develop comprehensive solutions in collaboration with engineering teams

• Communicate technical concepts and solutions clearly to customers with varying levels of technical expertise

• Manage customer relationships proactively, maintaining regular contact and ensuring satisfaction

• Collaborate with manufacturing, quality, and design teams to resolve technical challenges and optimize operations

• Conduct technical training sessions and knowledge transfer activities with customers to enhance their product utilization

• Collaborate with cross-functional engineering teams to identify product improvements and implement cost reduction measures

• Support root cause analysis related to production issues, 0KM failures, and field returns, as applicable.

• Documentation of open issues related to customer development, customer meeting minutes, and support driving open issues to closure.

• Primary interface between Aumovio and Customer change control databases 

• Coordination of prototypes including scheduling, preparation, shipping, tracking, and invoicing