Head of Hospitality

Job Description Job Description DUTIES AND KEY RESPONSIBILITIES : Resident Experience & Service Excellence Lead the move-in and first 30-day programs, including personal welcome receptions, post-move tours, introductions to residents, and structured check-ins at 10-day, 30-day, 60-day, and biannual intervals. Manage communications with residents and families throughout the resident lifecycle (pre-admission, admission, maintenance, crisis, discharge), coordinating with ED and Case Manager to rev…