Account Manager

To maintain ownership of existing identified accounts, to improve the level of customer service, while increasing business opportunities.

• Strengthen relationships with existing accounts.

• Penetrate organizational structure for accounts and develop relationships at all levels beyond main point of contact.

• Understand customers’ business and strategy and our role with the customer.

• Ensure customer satisfaction and follow up.

• Communicate service issues to Department Managers/Supervisors.

• Identify opportunities and grow business from existing house accounts.

• Assist with collections when needed.

• Manage client profiles and updates on the CRM

• Build territory maps showing number of accounts located in each city

• Fluent in EI systems and demos in order to provide technical updates to accounts

• Share weekly schedule with all Departments to help coordinate and participate in joint account visits.

• Turn major business opportunities and proposals over to Sales and operational issues to Ops.

• Management of Business Reviews

• Continually seek improvement in procedures and services to create more efficient and cost-effective operations.

• Assume lead responsibility for the efficient delivery of all (branch) services.

• Ensure that a functioning and agreed upon invoicing - payment process is in place.

• Other tasks/duties as deemed appropriate by your management team.

 

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.  

• Write with pencil/pen/marker 

• Functions performed primarily while seated at desk

• Travel independently to a wide variety of off-site locations if applicable