Transcon Agent

Major Duties and Responsibilities:

Customer Service

• Execute shipment requests for customers

• Source capacity with approved service providers

• Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person

• Monitor and action email boxes daily (personal and shared boxes)

• Ensure that all correspondence internal and external is uploaded into the document imaging system and labeled correctly

• Responsible for notifications of shipment status to customers• Delay updates

• Ensure accurate and timely EDI communication to customers and service providers

• Maintain strong relationships with customers and service providers

Operations

• Responsible for the management of accurate and timely data entry into the operating system • Internal

• 3rd Party

• Track and Trace shipments as required via externally and internally sources• Event Code Management

• Assist with booking amendments with carriers if requested by the customer

• Responsible for freight routing deviations and communication once the cargo is in transit

• Ensure accurate and timely POD’s are received and imaged into the document imaging system

• Understand department process flow, constantly looking for areas of improved efficiency

• Meet key performance indicators in support of department, branch, product and company goals