Ocean Import Agent

Scope of Position: Ensure timely and accurate movement of freight and information and administrative tasks, while providing an exceptional customer service within the Ocean Import Department.

Major Duties and Responsibilities:

• Ensure smooth and timely freight process flow meeting customer expectations.

• Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)

• Track and Trace Ocean Import Files daily.

• Use Department Dashboards on daily basis.

• Ensure documents are timely sent to customer or broker for customs purposes.

• Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.

• Interact with our customers in arranging their international shipments, meeting customer service standards.

• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).

• Meet compliance at all times, regulations internal and external in accordance with government regulations.  No fines, penalties, or late filing.

• Understand department process flow and looking for best practices to improve operational efficiency and productivity.

• Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.

• Meet KPI standards in accordance with the Company’s procedures.

• Timely responses to emails (within 1 hour) and voicemails (within 30 mins) (internal and

external).

• Escalation of problems to Management and  Supervisor when necessary.

• Follow Accounting Do’s and Don’ts

Personal Development:

• Attend training classes when required.

• Complete mandatory training when required.

• Meet company standards of 52 hours training per year, including as needed management/leadership training

Culture:

• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence,

Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.