Air Export Night Warehouse Supervisor

Major Duties and Responsibilities

• Supervising and coaching your Warehouse teams

• Weekly team / huddle with Warehouse Lead

• Monthly 1-on-1’s with Warehouse Lead

• Assist and/or set with the annual mid & end year reviews with the Warehouse Lead

• Assist and/or set annual improvement objectives for Warehouse Leads

• Assist in execution of District Tactical Business Plan

• Ensure a safe and secure work environment

• Responsible for execution of Expeditors warehouse procedures, safety and compliance standards

• Maintain a clean and professional facility (as per local standards)

• Responsible that all equipment is maintained in a safe operational condition including the required maintenance contract

• Provide weekly/monthly/annually input to warehouse budget, includes staffing and overtime expenses, equipment procurement and maintenance, and facility repair

• Ensure your teams are staffed to meet demand including a flexible work force

• Oversee all aspects of warehouse staffing, includes permanent and contingent staff

• Ensure coverage of operations with staff who have the appropriate certifications

• Assist with Interview, onboard, develop, and support staff within area of responsibility, includes permanent and contingent staff, according the trainings schedule

• Support employee versatility (cross training)

• Responsible for execution of the processes in the area of responsibility, following operational standards (OPS) and KPI expectations

• Improve safety, quality, delivery and cost reduction through continuous improvement methods

• Participate in transitioning and onboarding new customers

• Manage, prevent, and resolve inventory, over/short/damage, process and customer exceptions

• Assist with perform process audits to ensure security and safety of people, facility, and freight

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence

• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations

• Oversee and ensure compliance with Expeditors Operational Process Standards

Expeditors Key Performance Expectations

Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution:

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture:

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. 

Personal Growth and Development:

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Product Supervisor Job-Specific Performance Expectations

Financial Excellence (Supervisor, Branch Product)

Applies exp.o accounting expertise to assist department leadership with meeting financial growth and cost savings goals, which may include: reviewing accounts receivable, analyzing billing activity for accuracy and timeliness and monitoring department profitability and expenses.

Operational Excellence (Supervisor, Branch Product)

In conjunction with department leadership, monitors and improves product District Excellence and Global Business Operations metrics.  Monitors department process flow while constantly looking for areas to improve efficiency and customer service. Assists with managing capacity and productivity of department and team members.

Employee Development (Supervisor, All)

In conjunction with department leadership, properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Participates in regular one-one-ones and an annual review for employees. Assists manager with development plans for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training each year and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2.

Business Development (Supervisor, Branch Product)

Assists department leadership with growing the product's business through involvement in sales and retention programs. Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Participates in the transition of new business and strives to build and maintain relationships with the key customer stakeholders that are managed on the team.

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.  

• Write with pencil/pen/marker

• Functions performed primarily while seated at desk and driving a forklift truck.