Domestic Logistics Customer Service Agent

Schedule: Monday-Friday, 8AM-5PM

Scope of Position: Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Transcon department

Major Duties and Responsibilties: 

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operating system

• Track and trace Transcon files as required

• Use Workflows on daily basis

• Ensure timely dispatch of shipments and communication to customers.

• Interact with our customers in arranging their domestic shipments, meeting customer service standards

• Contribute to maintain strong relationships with service providers

• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.

• Understand department process flow, constantly looking for areas of improved efficiency

• Ensure all customers' standard operating procedures are followed and updated

• Meet KPI standards, as per the company procedures