Delivery Lead / PMO Director – AI, Data & Customer Transformation

We are seeking a strategic and execution-oriented Delivery Lead / PMO leader to oversee complex AI, data, customer experience, and digital transformation initiatives. You'll lead a portfolio of transformative AI, data, and customer experience programs—from strategy through adoption and measurable business value. This is a hands-on role where you bridge business strategy and execution, establishing the discipline and governance that turns ambitious plans into real impact.

You'll work across strategy, architecture, data engineering, analytics, AI, marketing technology, product, and operations teams. Your job is to translate complex business objectives into clear, measurable outcomes—and make sure teams actually deliver them.

This isn't just project management. It's about building how complex work gets done. You'll establish PMO standards, delivery frameworks, and governance models that improve speed, quality, and accountability. You'll coach teams, manage risks, and escalate strategically. You'll run the meetings and forums that keep initiatives aligned and moving forward.

WHAT YOU'LL DO

• Lead a portfolio of strategic AI, data, digital, and customer transformation programs from discovery through production launch and adoption

• Establish project charters, roadmaps, governance models, milestones, workstreams, and clear success measures that teams can rally around

• Create and maintain PMO standards, delivery frameworks, RACI models, reporting templates, and stage gates that work across the organization

• Coordinate teams across multiple domains—strategy, architecture, data engineering, analytics, AI, CRM, MarTech, product, and operations

• Translate complex business objectives into initiatives, requirements, and priorities that teams understand and can act on

• Manage risks, issues, dependencies, scope changes, budgets, capacity, and escalations—keeping stakeholders informed and decisions moving

• Run operating reviews, steering committees, client meetings, status reports, and decision forums that keep everyone aligned

• Guide initiatives through every phase: discovery, assessment, proof of concept, implementation, production launch, and adoption

• Ensure solutions are practical, scalable, well-governed, and aligned to enterprise architecture and data strategy

• Support business development, proposals, estimates, statements of work, and client presentations

• Develop reusable delivery playbooks and continuously improve how teams plan and execute work

• Coach delivery managers, project managers, and team members to strengthen delivery capability across the organization

• Track business value: adoption rates, revenue impact, retention, efficiency gains, cycle time improvements, data quality, and customer experience outcomes