Manager, Platform Operations

NBCUniversal is hiring a Platform Operations Manager primarily responsible for the operational preparation and launch of Peacock’s streamable VOD content, as well as hubs and campaigns. Additionally, you will support targeted Marketing efforts for users’ varied tiers and entitlements. 

We’re looking for an unflappable, detail-oriented team member who can manage various content management systems in a fast-changing industry — while also providing versatile support to the team. The Platform Operations team is tasked with ensuring the promotion of priority titles, buzzy metadata, eye-catching imagery, and related assets that intrigue subscribers. This includes alternative and custom assets used in audience segmentation and multi-variant testing. 

It’s a 24/7 operation responsible for updating content based on performance, strategy, and events unfolding in real time. Our team works in coordination with the Product, Marketing, and Customer Support teams in addition to other stakeholders. Therefore, this role will be involved in product enhancements, metadata optimization, and feature expansions that keep Peacock evolving and current in the streaming landscape. 

Responsibilities 

• Create and scale a playbook of operational executions that will support cross-functional launches of priority VOD content 

• Oversee the day-to-day operations of building and scheduling Peacock-branded campaigns, collections, and hubs 

• Oversee the day-to-day operations of building and scheduling the platform’s varied tiers and audience-targeted experiences 

• Lead a team of tech-savvy programmers who build the various environments on Peacock 

• Ideate and collaborate on new product enhancements by advising on the operational implementation that’d bring said experience to life 

• Provide support for tentpole initiatives across NBCUniversal verticals, including high-profile content launches, breaking news events, and marquee sporting events 

• Evaluate incidents to identify immediate solutions and work with the Impact team to escalate issues to the proper departments if necessary 

• Liaison between Merchandising Strategy, Product, and CMS Tooling teams to ensure that all parties are informed of platform scheduling and potential bugs 

• Support the Sr. Manager of Platform Operations in process optimizations, product enhancements, and both strategic and creative decision-making