Media Operations Technician

Role Overview:

NBCUniversal Media Operations is seeking a Media Operations Technician to support the end-to-end digital media supply chain. This role is part of a 24/7 operational environment responsible for quality control, preparation, and distribution of media assets across NBCUniversal broadcast, cable, streaming, international, and digital platforms. Abilty to perform quality control of content for NBCUniversal distribution using several technical processes & technologies including, but not limited to, Audio/Video QC, subtitle QC, audio language recognition, order prioritization, cross team communication and troubleshooting. The ideal candidate is detail-oriented, technically capable, and able to thrive in a fast-paced, deadline-driven environment.

Key Responsibilities:

• Perform technical quality control (QC) of digital media assets, including long-form content, short-form content, metadata, captioning, subtitles, and various audio mixes.

• Verify audio, video, subtitle/caption, and metadata integrity to ensure compliance with NBCUniversal and distribution partner specifications.

• Support media ingest, transcode, edit, segmentation, and preparation workflows across multiple delivery platforms.

• Prepare and fulfill media assets for broadcast networks, owned-and-operated stations, Peacock, internation platforms, and other digital outlets.

• Conduct real-time, spot check, and file-based content QC to identify technical, legal, and creative issues.

• Maintain accurate metadata and media records within Media Asset Management (MAM) and workflow systems.

• Troubleshoot issues within media workflows, following established escalation paths and communicating status to stakeholders.

• Collaborate cross-functionally with Program Operations, On-Air Marketing, Programming, and external partners.

• Learn and execute new workflows, tools, and technologies introduced into the Media Operations ecosystem.

• Support departmental performance goals related to reliability, accuracy, and timeliness of deliveries.

• Perform additional duties as assigned.