Senior Admissions Representative

*** Ongoing opportunities to join the Unitek Admissions Team ***

 

Under direct supervision, recruit qualified candidates for the college's academic programs in a compliant, 

appropriate, and professional manner. Provide basic information, routine guidance, and assistance to 

potential students on matters related to enrollment and the admissions process. Evaluate and resolve 

student inquiries, issues, and problems, and ensure appropriate action is taken to the satisfaction of the 

student, Unitek College, and/or relevant regulatory agencies. Uphold enrollment standards by complying 

with related governmental regulations and standards of accreditation, and by enrolling only students 

who meet eligibility requirements as published in the college's catalog. Demonstrate positive attitude 

and motivation, concern for students, teamwork, excellent time management skills and the work ethic to 

follow-through on commitment to students and the organization. Use Company approved Admissions 

materials during telephone calls, interviews, and enrollment process. Observe and adhere to all company

policies and best practices. Exercise judgment within defined procedures and practices to determine 

appropriate course of action. All activities will be monitored to ensure consistency with company 

standards.

Job responsibilities:

The expectation is that the majority of an Admissions Representative I time will be spent 

directly interacting with prospects/students either in person or on the phone. It is also expected that 

the Admissions Representative meet all minimum standards outlined per the performance 

management program. 

Prospect/Student Interaction (90%).

Building Relationships

• Take inquiry calls from all potential students interested in knowing or receiving 

information about the programs—including entrance requirements, curricula, and 

academic standards—and encourage qualified prospects to schedule an appointment for 

an interview.

• Return web inquiries and calls promptly to all potential students and give accurate 

information about the programs, including entrance requirements, curricula, and 

academic standards.

• Make outbound phone calls to potential students that have expressed interest in 

attending the institution. Outbound calling efforts are a key component of this role.

• Participation in organized phone-a-thons and dialing campaigns according to company 

best practices is required and is an essential part of day-to-day activity.

• Initiate unsolicited leads and generate new business when not responding to outstanding 

inquiries or working with current prospective students.

• Follow up on all inquiries that fail to schedule or show for an interview.

• Follow up interviews that did not progress in the enrollment process and 

dropped/cancelled students to resolve any issues or address concerns.

Interviews

• Schedule and conduct student interviews, wherein any reference to Financial Aid complies 

with the stated Company Policy.

• Utilize only approved company materials during the interview process, and conduct 

interviews according to the stated policies and process at all times.

• Meet with the potential students to explain the program offering and match the college’s 

benefits and advantages to the student’s needs. Discuss and advise suitable programs in 

accordance with the student’s desires, qualifications, and objectives.

• Make all efforts to ensure that admissions management meets with the potential student 

and is well informed about the student’s motivations and concerns about attending the 

college.

Mentoring and Guidance (5%)

• Provide basic information and routine advice, guidance and assistance to students using 

established procedures and policies on available programs and eligibility requirements, 

including the application of policies, procedures and documentation regarding the 

admissions process.

• Serve as a liaison between student and campus, and make all necessary enrollment forms 

available and assist in completion as needed (including reviewing applications and related 

documentation for compliance, partnering with Finance to ensure a high level of customer 

service during the transition, and following up to ensure that financial aid packaging is 

complete).

• Mentor and advise students to help them identify their unique skills and interests.

• Address any easily resolved inquiries, questions, concerns or issues (may refer more 

difficult issues to a more experienced staff member), and ensure appropriate action is 

taken to the satisfaction of the student, Company, and/or regulatory agencies in 

compliance with policy, procedures and legal requirements.

Administrative (5%)

• Accurately account for all inquiries and the admissions activity associated with all 

Inquiries.

• Complete daily activity reports.

• Ensure that all pre-start paperwork is completed accurately and in a timely manner.

• Keep all required reports current and accurate, including information stored in the system.

• Attend and successfully complete all training for this position, as required at any time by 

the Company.

• Perform other duties as assigned by local leaders.

• Attend meetings as directed by supervisor.

Key Behaviors

• Dependability: Responds to requests for service and assistance.

• Teamwork: Balances team and individual responsibilities.

• Decision Making: Displays willingness to make decisions.

• Communication: Effectively communicates with others.

• Time Management: Can complete all job requirements in allotted time.

• Work Ethic: Displays an organized and result-oriented approach, and motivation to 

perform without extensive direction.

• Accuracy: Displays high quality of work and level of accuracy.

• Performs other duties as assigned.

• Comply with all policies and standards.