Facility Services Associate Lead

Facility Services Associate Lead

Job Summary

We are seeking an experienced Facilities & Mailroom Lead to oversee daily mailroom, facilities, and office support operations in a professional office environment. This hands-on role is responsible for coordinating mail and package services, facilities requests, conference room support, office supplies, copy/print services, and general workplace maintenance.

The ideal candidate has previous lead experience in a mailroom, facilities, workplace services, or similar environment, strong communication and customer service skills, and the ability to manage multiple priorities while remaining actively involved in daily operations.

Key Responsibilities

• Supervise and support daily mailroom, facilities, and workplace service operations.

• Receive, sort, process, and distribute U.S. Mail, interoffice mail, FedEx, UPS, courier deliveries, and packages.

• Process inbound and outbound shipments and maintain accurate tracking information.

• Deliver and pick up packages, supplies, equipment, and other materials throughout the office.

• Coordinate daily work requests and prioritize assignments to ensure timely completion and consistent service.

• Use computer systems to manage service requests, track company assets, process mail and packages, and support facilities operations.

• Set up and reset conference rooms with appropriate furniture, supplies, and equipment.

• Maintain conference rooms, kitchens, pantries, copy rooms, and other shared office spaces according to workplace standards.

• Stock and replenish office, pantry, and general workplace supplies.

• Maintain supply areas and conduct regularly scheduled inventory.

• Monitor facilities and equipment and promptly report maintenance concerns, including equipment issues, lighting problems, water leaks, and other building needs.

• Assist with general and preventative maintenance as needed.

• Support recycling and waste-management activities.

• Install signs, pictures, bulletin boards, and similar workplace materials using appropriate tools.

• Receive and process copy and print requests, perform quality-control checks, and assemble finished materials using binding equipment and supplies.

• Coordinate records-related requests and work with appropriate suppliers for records retrieval and pickup.

• Communicate and coordinate with building management, vendors, suppliers, and internal teams regarding workplace services.

• Maintain a professional, responsive, and customer-focused approach when assisting employees, visitors, vendors, and other stakeholders.

• Follow all company policies, procedures, safety requirements, and service standards.

• Perform other related duties as assigned.

Qualifications

• Previous lead experience in a mailroom, facilities, workplace services, office services, or similar environment required.

• Previous experience with mail, shipping, receiving, facilities, or office support operations.

• Strong leadership, organizational, and problem-solving skills.

• Ability to prioritize multiple assignments and work effectively in a fast-paced environment.

• Excellent verbal and written communication skills.

• Strong interpersonal and customer service skills.

• Ability to read, understand, and follow written and verbal instructions.

• Ability to read and interpret floor plans.

• Proficiency with or working knowledge of Microsoft Word, Outlook, Excel, and PowerPoint.

• Ability to learn new computer programs, operating systems, and facilities management applications.

• Experience with a Computer-Aided Facility Management (CAFM) system or similar work-order/facilities software is a plus.

• Copy and print production experience is a plus.

• Ability to work independently while also collaborating effectively as part of a team.

• Ability to work effectively with internal leadership, outsourced service partners, building management, and vendors.

Physical Requirements

This is an active, hands-on position that requires moderate to high physical effort.

• Ability to lift, carry, move, deliver, and pick up items weighing up to 50+ pounds independently.

• Ability to participate in team moves or deliveries involving items weighing up to 250 pounds.

• Ability to learn and consistently use proper lifting and material-handling techniques.

• Ability to safely use moving equipment, tools, and workplace equipment.

• Ability to perform physical workplace-support activities such as standing, walking, bending, reaching, moving supplies, and setting up office spaces.

Preferred Qualifications

• Experience supervising employees in a corporate mailroom, facilities, or workplace-services environment.

• Experience with FedEx, UPS, courier, and U.S. Mail processing.

• Experience with facilities or work-order management systems.

• Copy, print, binding, or document-production experience.

• Experience coordinating with building management, vendors, and outside service providers.

What We're Looking For

We're looking for a dependable, hands-on professional who takes pride in providing excellent workplace service. The successful candidate will be organized, responsive, safety-conscious, and comfortable moving between supervisory responsibilities and hands-on operational tasks throughout the day.

Manage the Firm's assets, input and manage service requests, and monitor and manage floor plans.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.

• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.

• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.

• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.

• Bonuses: Are available for employee and client referrals for current employees.

• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.

• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.