Customs Brokerage Supervisor

People:

• Identify with manager, develop and mentor your No. 2

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence

• Ensure team meets company standards of 52 hours training per year per employee

• Ensure that the new hires complete company’s mandatory training within the first 6 months

Support the manager where needed:

• Participate to staff appraisals, and at a minimum once per year per employee

• Ensure all staff and positions have job descriptions, communicate clear expectations and are working with structured development plans.

• Contribute to the effective weekly department meetings with team.

• Review department goals and business plan periodically with team to ensure buy-in and accountability.

Operations:

• Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.

• Understand department process flow, constantly looking for areas of improved efficiency.

• Ensure all customers standard operating procedures are followed as per the DLSOP.

• Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively

Supervise operations:

• ECS report (weekly)

• Customs import stat1 (daily)

Support the manager in the following areas:

• Ensure all Customs Authorizations are valid – Transit guarantees, customer IPR/OPR/Warehousing authorizations

• Monitor undischarged Transit forms

• Monitor duty deferment usage and levels

• Monitor license/visa applications

• Ensure all documentation present for archiving purposes

• Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)

Customer:

Support the manger and or the sales department where needed:

• Make 5 calls per week – Retention/Sales

• Ensure all new business is transitioned correctly

• Report all calls - sales and retention activities in CRM

• Issuance of customs proposal

Finance:

• Follow up the customs guarantee for various operations

• Follow up refunds with customs authorities

• Follow AR report – review, delegate, chase

• Ensure every account has a credit limit and check for credit extension when needed

• Department P&L – review, identify, plan

 

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.

• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

• Promote productivity tools (e.g. using edoc and edoc treeview, customs database, process management, customs system)

• Be open to implementing new system changes and enhancements with your team.

• Be involved and suggest system/process improvements.

• Set the tone of this environment within your team.

• Audit of files in accordance to AEO

• Management of customs system

• Send client report requests through the available database (expo request, expo reporting)