Continuum of Care (CoC) Program Manager - Dept of Homelessness and Supportive Housing (2917 TPV)

The Continuum of Care (CoC) Program Manager is responsible for overseeing and managing the CoC Permanent Supportive Housing (PSH) projects that receive rental assistance, supportive services, operating, and administrative budget line items. On an annual basis, the San Francisco Continuum of Care receives over $48 million in funds from the U.S. Department of Housing and Urban Development (HUD) to administer CoC programs administered by the San Francisco Department of Homelessness and Supportive Housing.

The CoC Program Manager supervises staff who work on compliance related to verification of CoC PSH program eligibility, income certifications and recertifications, and the coordination of Housing Quality Standards (HQS) inspections. The position reports to the CoC Program Supervisor and is a member of the Continuum of Care team at HSH.

Essential Duties and Responsibilities:

• Supervises and manages the performance of staff

• Under general direction, oversees a portfolio of CoC-program related units and/or services, regularly communicating with stakeholders to provide technical support related to CoC program compliance, contracting, and invoicing.

• Reviews and approves forms and documents related to CoC subsidy billing, such as CoC Rental Assistance Invoice review, Housing Assistance Payment (HAP) Contracts, HAP Contract Amendments, Vacancy Loss Claims, and Property Damage Claims, and security deposits.

• Regularly provides input on program and policy development of CoC team, including the CoC Operations manual, the CoC Subsidy Termination Policy, and the CoC and ESG Desk Guide.

• Proposes and provides solutions to problems that arise within the portfolio, including developing and implementing systems and best practices to support achievement of departmental and grant goals.

• Program manages grant agreements – develops the scope of services and budget for agreements; reviews budget revisions; reviews and submits budget modification requests; and participates in program monitoring.

• Performs analyses on grant utilization and spend down, including other statistical analyses and reports to inform policy and funding decisions to improve on‐going operations of CoC PSH programs and other activities related to the CoC PSH portfolio.

• Reviews invoices and reports in the Contracts Administration, Reporting, and Billing Online (CARBON) system and update CARBON.

• Actively participates in the development, implementation and ongoing operations of the Coordinated Entry (CE) process and the Online Navigation and Entry (ONE) system.

• Addresses backlog issues with verification of CoC eligibility, coordination of HQS inspections, HAP Contracts, etc.

• Assists the CoC Program Supervisor and the CoC Manager in drafting memoranda to CoC grant subrecipients.

• Communicates with CoC tenants on ADA grievances and/or concerns related to CoC program policy.

• Represents the HSH CoC team in projects involving mass relocation of CoC tenants

• Drafts formal correspondence to stakeholders, including contracted providers and tenants.

• Represents the department at community and professional meetings; and leads and/or coordinates work groups and meetings with staff, providers, and/or other stakeholders to assure smooth operations of the various housing related programs.

• Engages in cross‐functional collaboration with internal departments and external partners on planning and implementing housing‐related services for CoC PSH programs.

• May include additional duties as assigned.