Cafe & Specialty Food Lead - Eataly West Palm

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options.

The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met

• Trains, motivates, mentors and organizes team members

• Purchases supplies, beverages and equipment per the direction of the QSR General Manager

• Monitors inventory, checks orders and distributes supplies as needed throughout the department

• Manages transactions and ensures accurate accounting

• Records shift notes and assists with administrative duties such as scheduling when needed

• Ensures department complies with all quality, health, safety and sanitation standards

• Documents, investigates and resolves guest incidents

• Performs other duties as required or assigned

• High school graduate or equivalent; post-secondary degree preferred

• 2+ years of lead or supervisory experience in food service

• Math skills and ability to handle money accurately

• Knowledge of steps of service

• Excellent communication and problem-solving skills

• Knowledge of coffee and coffee production

• Knowledge of Italian cuisine and beverage preferred