POS Support Technician

• Assist and troubleshoot Teleflora Florists in support of various application software packages, PC operating systems, and basic hardware via phone/email/chat

• Log calls into the Call / Problem Tracking system

• Meet or exceed the standards set within the department for effective call resolution and production

• Provide excellent customer service 

• Escalate and direct customer calls as needed

• Provide user feedback to management, quality assurance, and development 

• Perform all activities in compliance with audit standards in reliability, security, and quality

• Prepare reporting as required

• Perform other tasks as required

• Maintain communication via multiple platforms

• Work independently with strong time management and organizational skills

• Instruct customers on how to install and operate hardware and software 

• Some travel possible as training progresses to support POS installations