Local Account Manager

We are looking for a Local Account Manager to support and grow assigned customer accounts by delivering a high level of service, building strong customer relationships, and identifying opportunities for business growth. In this role, you will serve as a key point of contact for customers, partner closely with internal teams, and help ensure customer requirements are understood and supported effectively.

The ideal candidate brings strong relationship management skills, a customer-focused mindset, and the ability to coordinate across teams to deliver a consistent service experience.

Key Responsibilities

• Manage assigned customer accounts and maintain strong day-to-day customer relationships.

• Deliver a high level of customer service and support overall customer satisfaction.

• Identify opportunities to expand business within existing accounts.

• Build relationships across customer organizations beyond the primary point of contact.

• Partner with internal teams to support service delivery and help address customer needs.

• Help identify, communicate, and resolve service issues in a timely manner.

• Maintain accurate customer information, account activity, and follow-up actions.

• Participate in customer meetings and business reviews as needed.

• Support continuous improvement in service, communication, and account management practices.

• Monitor account activity and support reporting or KPI follow-up where applicable.