Customer Service Representative CA

The Customer Service Representative is responsible for driving the revenue and brand awareness in the industry by selling AWP portfolio of products, rentals and services through public/private bids and e-commerce.  This position is an active, hands-on role focusing on establishing new accounts, growing existing accounts, and meeting or exceeding sales and margin targets.

Key Responsibilities

• Conduct outgoing phone calls to prospective customers

• Compose and send e-mail correspondence to prospective customers

• Manage incoming e-mail correspondence and inquiries generated from e-commerce sales

• Answer incoming telephone inquiries from prospective and existing customers generated from e-commerce sales

• Coordinate quotes for public and private bids

• Inform customers of current promotions or special sales

• Manage and track e-commerce leads and sources in database

• Analyze and summarize sales trends for sales management team

• Assist customers with navigating website and placing orders online

• Successfully learn our products and services

• Convey the company’s focus on safety to employees and customers

• Creatively work with team members on sales strategies

• Relentlessly create and drive weekly sales plan

• Stress Statewide network of companies delivering quality and on-time service

• May conduct product training for customers

• Perform all other duties as assigned