Senior Administrative Analyst (1823)

PermitSF is a citywide initiative to modernize and streamline permitting processes across multiple departments through the phased launch of new permit types on the PermitSF Portal, business process redesign, and implementation of the OpenGov platform.

The Senior Administrative Analyst will play a critical role in supporting the continued rollout and adoption of new permit types and advancing the modernization of San Francisco’s permitting system. The position will work closely with City departments to analyze and redesign business processes, translate business requirements into system configurations, support data and reporting needs, coordinate testing and implementation activities, and help departments adopt new processes and technology.

The positions report to the PermitSF Program Manager and will work closely with the PermitSF Modernization Project Manager, Director of PermitSF, and PermitSF Chief of Staff.

Important and Essential Duties

Essential duties of the position include but are not limited to the following:

• Conduct discovery sessions with departments to understand business needs, permitting requirements, operational challenges, and current workflows.

• Analyze and document permitting processes, identify inefficiencies, and recommend improved workflows and business processes.

• Advise departments on business process changes and requirements necessary to support successful PermitSF Portal implantation.

• Coordinate with departmental staff, technical leads, leadership, vendors, and other stakeholders across multiple City agencies.

• Work with permit agency stakeholders and the PermitSF Data Engineer to identify data needs and support the validation of data pipelines and models for permit tracking and reporting.

• Configure and validate OpenGov platform to support approved future-state permitting processes and permit requirements.

• Coordinate with vendor teams and departmental stakeholders to evaluate configuration, testing results, defects, feedback, and enhancement requests.

• Support training, communications, readiness activities, and user adoption related to PermitSF implementation.

• Track project milestones, deliverables, dependencies, testing, rollout schedules, and other implementation activities across multiple workstreams.

• Maintain project documentation, workflow documentation, dashboards, status reports, feedback logs, and change management materials.

• Monitor performance, identify implementation issues, and recommend and support ongoing process improvements.

• Support the launch of new permit types on the PermitSF Portal according to the project schedule.