IT Software Engineer II

The Software Engineer II ls a lead-level developer, software designer and is fully competent in 2-3 defined software programming disciplines or products. This position resolves semi-routine Issues Involving design, development and application redesign, and is typically assigned to design, retrofit or debug most aspects of a product or major subcomponent. This person will be responsible for contributing development efforts to 

one of several systems that are under the core responsibility of the Development Team.

• Performs troubleshooting in the form of problem recognition, research, Isolation, resolution and follow-up

• Provides tier II or tier Ill support; performs root cause analysis and develops checklists

• Monitors and tunes: network; system hardware; or software; for application performance; and protocol compatibility

• Performs maintenance on: network devices; system hardware; or software Including restoration of hardware, software or configurations

• Anticipates and mitigates potential attacks to networks; system hardware; or software; or other connections to ensure the security of the system

• Interfaces with vendors regarding new product evaluation and troubleshooting issues

• Under general supervision, Integrates and schematically depicts communication architectures, topologies, hardware, software, transmission, and slgnalling products

• Participates with functional and empirical analysis related to design, development, planning, and configuration in the areas of networking, hardware & software

• Develops P&Ps and general standards

• Recommends procedures and controls for problem prevention 

• Simulates or recreates problems to resolve operational deficiencies 

• Under general supervision analyzes, makes recommendations, creates charts, diagrams and graphs to assist in analysis of problems or designs 

• Develops and maintains problem databases, participates in the development of test strategies, devices and systems

• Develops and reviews technical documentation for approval by senior manager

• Participates In Implementations and rollouts of new networking; system hardware; or software; and tools

• Coordinates Installations with user departments

• Assist and participates in disaster recovery planning and testing

• Researches and Identifies hardware and software to meet company needs

• Under general supervision prepares detailed functional specifications and coordinates RFP processes