Dealer III - GloPit

 

• Deliver internal and external guest service the Ameristar Casino Resort Spa St. Charles.  Always exhibit a friendly and approachable demeanor.  Be polite and courteous when speaking with guests and team members.  Look for and act upon opportunities to assist guests and team members.  Be sincere and genuine during all interactions.  Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.

• Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.

• This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty

• Must maintain the strictest confidence of any and all confidential and proprietary information disclosed by an Ameristar entity or by a guest of Ameristar Casinos

• Be familiar with the safe handling of cleaning products, equipment, and supplies

• Respond to reasonable guest requests or place guest in contact with appropriate person for assistance

• Provide prompt, courteous and accurate service

• Maintain continuous security of assigned game at all times

• Exchange guest’s currency for gaming cheques

• Assists the guests in playing and ensure adherence to established rules, policies and procedures

• Guidance and/or training following the initial training sessions are an on-going process under the direction of all casino supervisors

• Decision-making is limited to the policies and procedures of assigned game

• Ability to share or divide attention among several ongoing activities, projects or assignments.

• Strong guest service skills.

• Ability to work effectively with independence and as part of a team.

• Ability to follow all policies and procedures including but not limited to attendance, appearance, safety, and security policies.

• Ability to sustain a high level of confidentiality and professionalism.

• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues. 

• Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.

• Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.

• Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. 

• Highly organized and detail oriented. 

• Uses time efficiently and effectively to manage priorities.

• Deals with simple and complex concepts effectively.

• Shares or divides attention among several ongoing activities, projects or assignments.

• Ability to identify circumstances or incidents that require the notification and/or approval of others.