Charter 18 Food Server

• Deliver internal and external guest service the Boyd Gaming Way.  Always exhibit a friendly and approachable demeanor.  Be polite and courteous when speaking with guests and team members.  Look for and act upon opportunities to assist guests and team members.  Be sincere and genuine during all interactions.  Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.

• Responsible for learning and being familiar with all of Boyd Gaming’s room outlets, server functions, and for being able to answer general questions regarding the property.

• Anticipate the guest’s needs and respond appropriately with a sense of urgency.

• Provide superior guest service by positively affecting interactions with guests and team members.

• Maintain knowledge of menu offerings to answer guest questions and provide suggestions.

• Anticipate and provide for guests’ needs throughout entire function; ensure guest satisfaction; respond quickly and efficiently to guest complaints.

• Accurately account for and collect payment for all drink orders through POS system in a timely manner.

• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts and brewing coffee. Garnish and decorate dishes in preparation for serving.

• Serve food and beverages to guests, and prepare or serve specialty dishes at tables as required. Followed by monitoring your tables for cleanliness.

• Check with guests to ensure they are enjoying their meals and take action to correct any problems, immediately notifying the manager on duty.

• Responsible for all tables in assigned section, in their entirety.

• Responsible for ensuring all front of house is free of dirty dishes.

• Deliver beverage and food orders to guests throughout assigned section in a timely manner.

• Stock service areas with supplies such as coffee, food, tableware, and linens. Fill salt, pepper, sugar, etc…

• Check all supplies, ensuring adequate stock levels, restocking all necessary items.

• Assist with overall dining service and ensure dining and serving areas are set up and maintained according to standard.

• Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.

• Limit problems related to guests’ excessive drinking by providing responsible alcohol service and applying any training from the responsible alcohol certification course.

• Carry trays of food and beverages, then serve them to guests.

• Participate in liquor glassware removal, ensuring compliance with all Ohio Gaming Commission regulations.

• Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.

• Observe and adhere to Health Department regulations regarding food handling, storage, and cleanliness of work environment.

• Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.

• Consistent attendance at company/restaurant training programs as they are scheduled.

• Carry out duties with attention to detail, sanitation and safety.

• Complete opening, closing and other side duties as assigned by the supervisors.

• Pass all tests given including the training in order to retain the knowledge needed to be an effective server.

• Maintain a well-groomed, neat and clean appearance.

• Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.

• Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.

• Perform all duties as assigned by management. 

 

JOB QUALIFICATIONS

• Must be 19 years or older.

• Demonstrated ability to communicate in English. 

• Demonstrated ability to work in a high volume restaurant.

• These skills and abilities are typically acquired through at least 1-year experience directly related to the accountabilities specified.