Senior Manager, Digital & Third Party Delivery - Eataly Corporate

The Senior Manager, Digital and Third-Party Delivery leads the strategy, execution, and scaling of Eataly’s off-premise digital commerce and delivery operations. You will own the growth and operational health of our digital ordering platforms—including direct channels and 3rd-party marketplaces (DoorDash, Uber Eats, Instacart, etc.)—ensuring seamless customer experiences and maximum unit profitability across all store locations. This includes oversight of our Grocery Retail and Restaurant/QSR delivery programs. Acting as the connective tissue between E-Commerce, Technology, Marketing, Operations, and Store Teams, you will establish standard operating procedures, optimize platform performance, and expand our digital reach.  

• Marketplace & Vendor Management: Own relationships, contract terms, commission structures, and service level agreements (SLAs) with 3rd-party delivery service providers (DSPs).  

• Off-Premise Strategy & Growth: Drive digital sales volume, average order value (AOV), and conversion rates through marketplace merchandising, sponsored listings, and promotional campaigns.  

• Fulfillment & Operations Excellence: Build and standardize in-store operational procedures for digital ordering, including picking, packing, product substitutions, handoffs, and driver wait-time reduction.  

• Catalog & Digital Storefront Health: Oversee online catalog management, price integrity, real-time inventory availability, and product mapping across platforms.  

• Cross-Functional Execution: Collaborate with Marketing, Tech/POS, Finance, and store teams to roll out platform enhancements, test new service models, and resolve operational bottlenecks.  

• Performance & Data Analytics: Establish weekly and monthly KPI reporting routines tracking sales, order accuracy, missing item rates, cancellation rates, and customer satisfaction metrics to drive root-cause fixes.  

• Change Management & Training: Develop training materials and field guidance to assist store managers and franchise/store teams with digital adoption and operational adherence.