Large Enterprise Account Director - Talent Solutions

This role will be based in either New York, Chicago, Omaha, Sunnyvale, or San Francisco. 

 

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

We are looking for a Large Enterprise Account Director to join our team as a trusted adviser with a relentless focus on bringing value to our customers within the Enterprise sector. You will be responsible for helping our customers effectively engage with our Talent solutions (Talent and Learning). You will build and maintain strong professional relationships with some of our largest NAMER customers by conducting executive-level discussions and negotiations related to transforming client business through the LinkedIn platform.  Internally, you will create and lead the strategy for some of our largest NAMER accounts by coordinating sales motions across your extended team. You will advise customers on industry trends, act as a liaison between customers and LinkedIn product teams, and, ultimately, have customers invest in new LinkedIn solutions, which will benefit both the customer and LinkedIn.   Although you possess a strategic approach to selling and strive to meet/exceed revenue goals, you will always have your clients’ best interest in mind and act as their internal advocate to ensure they are set up for success. 

Responsibilities: 

• Researches Customer’s business and prepares thoughtful questions and insights in advance of customer meetings 

• Asks layered, open-ended questions to understand and clarify Customer’s objectives and challenges beyond surface-level detail 

• Builds relationships with multiple stakeholders (vertically and horizontally) across the Customer’s organization 

• Establish trusted executive-level relationships with CHROs and other CXO level client leaders based on an ability to provide LinkedIn and industry insights   

• Shifts communication style and content to fit the needs of different stakeholders 

• Leads with Solutions, not products, when making recommendations aligned to Customer objectives 

• Exhibit deep and up-to-date knowledge of the entire suite of LinkedIn Talent Solutions (Talent and Learning) to apply and communicate solutions expertise of new products, features, and enhancements   

• Drives customer decision making by achieving shared vision and proactively considering the value props that tie all stakeholders together 

• Thinks commercially and applies business acumen when crafting & negotiating commercial agreements  

• Uses data and insights to support investment recommendations or overcome customer objections  

• Proactively mitigates churn risk by adopting a smart, customer-centric approach 

• Engages customers throughout to confirm and clarify value and adapts a strategy when needed to optimize ROI 

• Applies business acumen in Account Planning by considering and understanding key company strategy, relevant macroeconomic factors, key decision-makers, buying processes, current investment, product utilization, and new revenue opportunities   

• Leading a customer focused pod, agrees to joint accountability and ownership with colleagues and cross-functional teams for optimal customer success 

• Sells with integrity 

• Practices humility and asks for help from colleagues when faced with a challenge or unknown 

• Is disciplined in territory and account planning, forecasting, and quota attainment 

• Follows best practices when using CRM and other Sales tools in order to manage the Sales and Buyer cycles