Customer Service Representative - Export

Arrange Export shipments, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

• Ensure smooth and timely freight process flow

• Prepare various documents for international transportation

• Coordinate and negotiate rates with our contracted vendors in procuring space and services

• Ensure accurate and timely client and vendor billing

• Ensure accurate and timely data entry into our operating system

• Interact with our customers in arranging their international export shipments, meeting customer service standards

• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements

• Understand department process flow, constantly looking for areas of improved efficiency

• Ensure all customers standard operating procedures are followed and SOPs remain updated

• Work with the team on meeting KPI standards, as per the company's procedures

• Monitor shipment reports to ensure total customer satisfaction

• Overseas communication

Culture:

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.