Implementation Director, Federal

ABOUT ABRIDGE

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.

THE ROLE

As an Implementation Director, Federal at Abridge, you will play a critical role in ensuring the successful deployment and implementation of Abridge products and services within our Federal program. You will be the primary point of contact for our Implementation workstream and you will be the driving force behind seamless project execution. You’ll use your exceptional communication skills as you work closely with the Abridge Federal program team, internal, and external stakeholders to deliver projects on time, while exceeding the needs and expectations of our clinicians.

WHAT YOU’LL DO

- Lead new site, product implementations, and large scale expansion events. Serve as the primary point of contact for Abridge’s Federal counterparts during their initial deployment and ongoing product implementation deployments.

- Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams.

- Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live success.

- Identify and manage project risks and issues, and develop contingency plans as needed.

- Push our goals forward with a focus on new site activations and ongoing feature and product adoption. You’ll develop the implementation strategy as well as execute critical work efforts, either yourself or managing teams to execute dependent work

- Collaborate within the broader company and the Abridge Federal program team to identify and implement areas for process and tool improvements in a dynamic and growing environment.

- Participate in the creation of repeatable processes that will scale to build a thriving Federal program team and function at Abridge.

WHAT YOU’LL BRING

- Have a track record of driving successful healthcare technology implementation projects from initiation to completion.

- Experience in both new site implementation as well as driving ongoing implementation efforts with a focus on product implementation and product adoption.

- Both an exceptional strategist as well as an executor. You’ll own the implementation methodology for our Federal accounts as well as the execution of the Implementation efforts. This will be both as a direct contributor as well as managing scaled teams for work efforts.

- Are extremely organized and seek continuous process improvement. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality in a high-speed and results driven environment.

- Build strong relationships with various stakeholders, to ensure a long lasting partnership in alignment with our Partner Experience principles and high caliber of service.

- Use data to inform all aspects of your work. Data drives our decisions, recommendations, is an early indicator of issues, and tells the story of our partnership and success with Abridge.

- Have the ability to smell smoke and escalate early, with proposed solutions.You http://solutions.You are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action.

- Have 7+ years of experience in project management, with a focus on software deployment and implementation.

BONUS POINTS IF…

- Experience implementing within the Federal ecosystem, with collaboration with the VA a significant plus.

- Familiarity with systems requiring strict adherence to privacy and security protocols.

- Knowledge of tiered support organizations and escalation protocols

This is a hybrid role requiring a minimum of 3 days per week in our New York City office, with flexibility for remote work on other days. Please note that approximately 40% travel is expected for this position.

WHY WORK AT ABRIDGE?

At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.

Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.

Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.

We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.

If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.

HOW WE TAKE CARE OF ABRIDGERS:

- Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees

- Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.

- Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.

- Paid Parental Leave: Generous paid parental leave for all full-time employees.

- Family Forming Benefits: Resources and financial support to help you build your family.

- 401(k) Matching: Contribution matching to help invest in your future.

- Personal Device Allowance: Tax free funds for personal device usage.

- Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

- Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.

- Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.

- Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.

- Compensation and Equity: Competitive compensation and equity grants for full time employees.

- ... and much more!

EQUAL OPPORTUNITY EMPLOYER

Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

We're committed to providing reasonable accommodations throughout the interview process. Once you submit your application, we'll follow up with details on how to request an accommodation for interviewing, completing any assessments, or otherwise participating in the selection process.

STAYING SAFE - PROTECT YOURSELF FROM RECRUITMENT FRAUD

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com http://abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes. Please exercise caution and cease communications if something feels suspicious about your interactions.