Senior Manager, UX Design

At Counterpart Health, we are transforming healthcare and improving patient care through Counterpart Assistant, our technology platform for primary care. By supporting primary care physicians and their teams, we help identify patient needs earlier, make complex clinical information actionable, and support longitudinal management of chronic conditions. As Senior Manager of UX Design for the Interventions Pillar, you will lead the team designing how clinical insight becomes action. Your portfolio will include decision support, treatment planning, intervention selection, treatment execution, care coordination, and longitudinal follow-through. You will manage talented, experienced designers who already understand our product, systems, and clinical users deeply. Your role is to help them expand their strategic ownership, make stronger decisions through ambiguity, influence across the organization, and define the future of their domains. AI will be an important part of this work. You will guide teams in applying AI where it can help clinicians synthesize information, evaluate options, plan care, and follow through—while preserving appropriate evidence, transparency, and clinical control.Why this role? The Interventions Pillar addresses a central challenge in healthcare: identifying an opportunity is not enough. Better outcomes require translating insight into an appropriate decision, treatment plan, action, and durable follow-through.This role is an opportunity to:● Shape how Counterpart supports consequential clinical decisions and treatment workflows. ● Develop senior designers into stronger strategic and organizational leaders. ● Define how AI can responsibly assist clinical reasoning and action. ● Connect clinical expertise, product strategy, design, and technology around measurable outcomes.

As a Senior Manager, UX Design, you will:

• Lead the clinical UX strategy. Establish a coherent direction across clinical decision support, treatment planning, intervention selection, execution, coordination, and longitudinal follow-through.

• Develop senior design talent. Coach experienced designers to lead through ambiguity, define strategy, make high-quality trade-offs, influence senior stakeholders, and increase their impact beyond their immediate product areas.

• Advance AI-enabled clinical workflows. Help teams determine where AI should synthesize information, generate options, recommend next steps, automate work, or remain out of the workflow. Establish expectations for evidence, uncertainty, human oversight, review, and correction.

• Create strong cross-functional decisions. Partner with Clinical, Product, Engineering, Data Science, and Research leaders to connect clinical needs, model capabilities, user evidence, technical constraints, and business priorities.

• Raise the quality and effectiveness of execution. Strengthen critique, research synthesis, clinical review, prototyping, evaluation, and learning practices so teams can move efficiently without oversimplifying consequential problems.

Success in this role looks like:This leader will bring deep expertise in clinical-product design while creating strategic alignment and design leverage across the Interventions pods.

• In the first 90 days, establish leadership and strategic alignment by building strong partnerships with product directors, ensuring balanced workloads, and embedding design as a critical part of business strategy. Success will be measured by stakeholder feedback, stronger design integration, and improved operational effectiveness.

• In the first 6 months, focus on delivering impact by deepening user understanding, embedding research insights into design decisions, and pushing for best-in-class UX. Accelerate iteration cycles, reducing time-to-insight by 30%, while fostering a culture of experimentation and autonomy. Guide the team in complex problem-solving, balancing constraints, and proactively shaping solutions.

• Beyond six months, scale strategic impact and industry influence by positioning design as a key business driver, ensuring UX directly contributes to engagement, provider adoption, and overall user experience. You will push for consumer-grade, next-gen experiences that redefine digital healthcare while strengthening team expertise, fostering strategic thinking, and elevating design’s role in product direction. Success will be measured by design’s ability to drive best-in-class UX, shape industry standards, and create tangible product improvements that shift user expectations.

You should get in touch if:

• You have 7+ years of design experience in a design environment (in-house, agency, or relevant industry), with 5+ years of managing people.

• You have led complex, high-consequence workflows in healthcare or another expert professional domain.

• You bring strong judgment in interaction design, information design, research, and product strategy— and know how to coach others without taking over their work. You can demonstrate how you have helped experienced designers grow from strong executors into strategic decision-makers and organizational leaders.

• You have experience with AI-enabled products or can demonstrate sound judgment about recommendations, automation, evidence, uncertainty, and human oversight.

• You have experience in complex systems and applications, knowing how to simplify the complex and create delightful, intuitive experiences.

• You are an advocate for collaboration, working closely with product and engineering to ensure design is a driver of business outcomes, not just execution.

• You are excited about shaping the future of healthcare UX – bringing the same level of quality and innovation seen in leading consumer products to an industry that desperately needs it.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.

• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.

• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.

• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities

• Reimbursement for office setup expenses

• Monthly cell phone & internet stipend

• Remote-first culture, enabling collaboration with global teams

• Paid parental leave for all new parents

• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.

A reasonable estimate of the base salary range for this role is:

$188,500—$245,000 USD