Patient Access Representative (Traverse City - Day shift - FFCHC)

A Day in the Life 

• Patient Access Representative will greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed.

• Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner.  The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities.  

• Greets patients, family members and other customers in a courteous and welcoming manner. Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner. Must possess exceptional people skills. 

• Exercises a high degree of control over confidential medical information. Keeps offices and work area orderly and properly stocked. 

• Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail. Expected to make immediate requested changes to current information collection procedures utilizing daily communications. This is often requested before official documentation of changes.

• Acts as a preceptor for new hires to provide all levels of education required for that position.

• Performs other duties as assigned by the PAS leadership team.