Engineering Manager, Marketing Engineering & AI Agents - Amplify

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

Team Overview:The Amplify Engineering team builds internal tools, platforms, and AI-powered automation that help Klaviyos work more efficiently and at scale as the company grows. We partner across the organization, including Sales, Marketing, Engineering & Product, and Customer Service & Success to solve real operational problems with practical, well-designed software.

Our work spans internal applications, 3rd party integrations, interactive dashboards, CMS integrations, and robust AI systems and agents that automate repetitive tasks, surface the right information at the right time, and help teams make better decisions. We operate in tight feedback loops with our internal customers, shipping quickly, learning fast, and seeing the impact of our work immediately in how deals move faster, tickets resolve sooner, and launches go more smoothly.

As an Amplify EM, you will own klaviyo.com, Klaviyo Academy and the Help Center, along with the systems behind them: our Sanity CMS, the localization pipeline that publishes the site in multiple languages, personalization, and the tooling Marketing uses to produce campaign assets. We are replacing manual content and translation work with AI agents, from agentic translation scored against Smartling's own quality scale, to brief and bill-of-materials generation for campaigns, to automated asset creation in Figma.

This role is for builders and leaders who enjoy turning real-world pain points into reliable, scalable solutions. The work is highly visible and deeply impactful, shaping how thousands of Klaviyos get their work done every day through fast iteration, high ownership, and clear outcomes.

How You’ll Make an Impact:

The Amplify team builds the internal platforms, automation, and AI-driven systems that power how Klaviyos work every day. As an Engineering Manager, you will:

• Lead the Amplify Marketing and Content Platform engineering teams and set the technical vision for klaviyo.com, Klaviyo Academy, the Help Center, and the content systems behind them.

• Set and drive the roadmap for moving Marketing's content generation, translation, and asset production onto AI agents. You'll agree on quality bars with stakeholders, decide where a human stays in the loop, and measure each automation by the time and cost it removes.

• Work side by side with Marketing, Brand, and Localization to map how content actually gets made today, and proactively replace the manual steps with AI agents, from copy and translations to campaign briefs and design assets.

• Balance technical leadership and people leadership, setting direction, modeling best practices, and enabling teams to deliver efficiently.

• Partner closely with engineers, product managers, designers, and leaders across Marketing, Brand, Growth, and Localization to turn their biggest bottlenecks into scalable, high-quality software.

• Own the reliability, performance, and security of klaviyo.com, including on-call, incident response.

• Foster a culture of innovation, systems thinking, technical excellence, and an AI-first mindset.

• Build the quality systems that let agents take over human steps safely, including evaluations, observability, and review gates, so Marketing can trust what ships.

Who You Are:

• You are passionate about building software effectively and for the long term, balancing technical quality, velocity, and business impact.

• BA or BS Degree in Computer Science, related field, or equivalent experience.

• You have 8+ years of hands-on software development experience building and operating high-traffic web products at scale, including 4+ years as an engineering manager leading teams through complex, cross-team initiatives using an agile, iterative approach.

• You are an AI-native technical leader who stays hands-on, whether that means reviewing code, prototyping an agent, or debugging a production issue. You and your teams build with agentic coding tools such as Claude Code or Cursor, and you set the standards for how they use them.

• You have shipped LLM-powered agents or workflows to production that replaced real manual work, with measured outcomes such as hours saved or cost, and you know what makes them reliable: tool use and MCP integrations, multi-step orchestration, human-in-the-loop review, and graceful fallback when the model is wrong.

• You treat quality as an engineering problem. You use evaluations (golden sets, LLM-as-judge scoring, regression checks), observability for cost and failure rates, and brand and compliance guardrails to decide when an agent is ready to replace a human step.

• You have a strong track record of end-to-end ownership, from design through delivery and operation, including estimating work, managing risk, meeting commitments, and running on-call, SLOs, and incident response for the systems your teams own.

• You have led engineering for a high-traffic marketing website built on a modern front end such as TypeScript and React, owning its performance, SEO, conversion paths, analytics and tagging, and its reliability during launches.

• You have partnered directly with Marketing, Brand, Growth and Localization teams, and you understand how campaign and content production actually works: briefs, creative review, approvals, launch calendars and last-minute changes.

• You are a people-first leader and coach, experienced in hiring, onboarding, mentoring, and developing engineers through constructive feedback and growth opportunities, while fostering a healthy, collaborative team culture.

• You like to question convention and thrive in small, autonomous teams that serve internal customers, ship early and often, and measure success by outcomes such as faster launches, lower cost per asset, and more localized content shipped.

Nice to Have:

• Hands-on experience with internationalization and localization at scale, especially AI-driven translation with tools such as Smartling.

• Experience using and integrating with headless CMSs like Sanity or Contentful.

• Experience with experimentation, A/B testing, and personalization platforms such as Optimizely, AB Tasty, or Adobe Target.

• Experience with Astro, Cloudflare Workers, Figma automation, digital asset management tools such as Bynder, or HubSpot.

Klaviyo’s platform is primarily built with Python and React and runs on AWS. New hires join us from a wide range of technical backgrounds and are supported in learning our stack. Core technologies for the Amplify team include:

• Python / Django / FastAPI

• TypeScript / React / Astro

• Anthropic and OpenAI SDKs, MCP, and Claude Code for agentic development

• Braintrust for LLM evaluation and observability

• Sanity CMS

• Optimizely

• Figma

• Smartling

• HubSpot

• Tableau

• Cloudflare Pages/Workers

• MySQL / Redis / Memcached

• AWS

Location & Work Model:

This role is based in Boston, Massachusetts and follows a hybrid working model. Klaviyo supports work authorization and relocation for this position.

At Klaviyo, we enjoy tackling meaningful engineering challenges and value people who take ownership, learn continuously, and collaborate openly. We are committed to building inclusive teams and encourage applications from candidates of all backgrounds.

Klaviyo is growing fast and we have openings for all skill levels across all of our teams. Learn more about our engineering culture at https://klaviyo.tech

Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations:

$176,000—$264,000 USD

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).