Business Applications Specialist

The Business Applications Specialist, reporting to the Associate Director of Systems and Business Applications, will share responsibility with the Systems team in supporting these solutions, fostering a tenant experience befitting the Ivy League. 

Job-Specific Responsibilities

Application Management & Support

• Administer and support systems and applications used for daily property management operations, including overseeing related projects, upgrades and software/hardware maintenance and installations.

• Oversee application support and serve as a level-2 point of contact for application-related issues, troubleshooting, and escalation.

• Manage system configurations, user access, roles, and security settings.

Business Process Optimization

• Analyze current workflows across leasing, maintenance, accounting, and tenant services and identify opportunities to improve efficiencies through system enhancements and automation.

• Partner with stakeholders to define business requirements, design processes and implement best practices.

System Integration & Data Management

• Oversee integrations between property management systems and third-party tools.

• Ensure data accuracy, consistency, and integrity across systems.

• Develop and maintain reports, dashboards, and data extracts for business insights.

Project Leadership

• Assume a supporting role in system implementation / upgrade / migration projects, and a leading role in small projects.

• Collaborate with vendors and internal teams to deliver projects on time and within scope.

• Document requirements, test solutions, and manage change control processes.

Training & Documentation

• Develop and maintain user guides, SOPs, and training materials.

• Conduct training sessions for staff on new features, systems, and best practices.

• Act as a subject matter expert for business applications.

Vendor & Stakeholder Management

• Liaise with software vendors to resolve issues and evaluate new features.

• Work closely with property managers, finance teams, leasing, community programming team, and other Harvard teams to align systems with business needs.

Working Conditions:

• Candidate will need to travel periodically to HUHRE properties and management offices, and possibly navigate stairs in order to monitor and test technical building components.

• Candidate may occasionally need to lift/carry/transport a hardware component weighing as much as 20 pounds. 

• Candidate may occasionally need to perform work in confined spaces which may be not be climate-controlled.