Guest Services Pastor - Peoria

Essential Job Functions 

• Model and communicate what it means to “Create the Plus” (Exceed the guest’s expectation at all times) 

• Plan for and execute the weekend experience, aligning both the physical environments inside and outside and the volunteers to create a “WOW” experience from street to seat 

• Oversee volunteer recruitment, onboarding, placement and training of all volunteers within guest services 

• Recruit, vet, train, support and shepherd serving team leaders and volunteers, assisting them to reach their full potential in their areas 

• Consistently meet with volunteers on their spiritual health and growth, leadership, and overall engagement in CCV 

• Coordinate with the team leaders to ensure adequate staffing to the ministry areas and established baselines 

• Utilize the Serve Toolbox within ROCK to properly schedule, train and communicate essential information, development and training 

• Model a positive, authentic and caring behavior and communicate the vision of CCV 

• Input weekly attendance from all services  

• Ensure volunteers have the necessary supplies for their shift 

• Track ministry goals & objectives for the year 

• Track ministry volunteer engagement and encourage Next Steps for all team members 

Pastoral Care 

• Provide Pastoral care to the people as needed. This includes, but is not limited to weddings, funerals, baptisms, hospital/hospice calls, and baby dedications 

• Leverage the ministry resources to support members of your area of ministry 

• While most of the time you will be caring primarily for the people in your area of responsibility, it is understood that Pastoral Care is to be a “team effort” and therefore you may be asked to help people in other areas as needed 

Community Relations 

• Develop relationships with key members and organizations within your region (school, leaders, business leaders, city officials, etc.) 

• Encourage relationship between CCV Volunteers and community leaders 

• Encourage members of your team to move through our Next Steps 

• Work with Associate Pastor to help identify potential Neighborhood Group leaders and potential group participants