Account Director

WHAT’S THE JOB?

At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

As an Account Director (Facility Management/Janitorial), reporting to the District Manager, you will provide full oversight of custodial services and leadership of our team of staff. In this role, you will be client facing and responsible for the successful execution of the scope of project as well as delivering on key deliverables for our company, including managing profit and loss, human resources, operational excellence, and the health and safety of our employees.

Your work will include:

Strategic Vision

• Provide strategic leadership across assigned custodial and facilities contracts to ensure alignment with organizational objectives, contractual requirements, and client expectations.

• Develop and execute operational strategies that drive service excellence, revenue growth, profitability, and contract retention.

• Leverage technology, operational data, and reporting tools to enhance service delivery, visibility, and decision-making.

• Identify opportunities for continuous improvement and implement best practices to improve efficiency, quality, and performance.

Leadership

• Provide leadership and direction to site managers, supervisors, and frontline employees across assigned locations.

• Recruit, onboard, train, and develop team members to build capable, engaged, and high-performing operational teams.

• Manage employee performance through coaching, performance reviews, and progressive discipline where required.

• Foster a culture of accountability, safety, collaboration, and continuous improvement.

• Lead by example while promoting Dexterra’s values of accountability, diversity, partnership, and trust.

• Ensure compliance with Workplace Health and Safety legislation, WHMIS, training requirements, and company policies.

Business Development & Client Management

• Identify and pursue opportunities to expand services within existing client accounts to support revenue growth.

• Maintain strong, professional relationships with clients and key stakeholders to ensure high levels of satisfaction and contract retention.

• Support contract renewals, service enhancements, and proposals within the assigned portfolio.

• Collaborate with internal stakeholders to support business development initiatives and service expansions.

Financial Accountability (P&L)

• Maintain full accountability for the financial performance of assigned accounts, including revenue targets and profitability.

• Develop, manage, and forecast operational budgets, ensuring effective cost control and resource allocation.

• Analyze budget-to-actual variances and implement corrective actions to address gaps.

• Oversee labour management, scheduling, and workforce optimization to control operational costs while delivering service expectations.

• Ensure accurate financial reporting and forecasting for assigned contracts.

Operational Efficiency

• Conduct regular site visits, inspections, and quality audits to ensure compliance with contractual obligations and service standards.

• Monitor operational performance metrics and implement data-driven improvements.

• Ensure compliance with health, safety, environmental, and quality assurance standards.

• Ensure consistent implementation of standardized cleaning procedures, sanitation protocols, and infection prevention practices.

• Address operational challenges promptly while maintaining service continuity and client satisfaction.