Experience Lead, Bethesda

The Experience Lead is the standard-bearer of the club floor — a highly visible, service-obsessed operator who keeps the fitness floor immaculate, safe, and unmistakably Equinox. Blending operational precision with anticipatory hospitality, this role elevates the member experience at every touchpoint, protects the club environment, and drives ancillary revenue through educated, service-based engagement. 

RESPONSIBILITIES 

• Maintain immaculate fitness floor standards through continuous re-racking, organization, cleaning protocols, and equipment presentation 

• Conduct daily equipment checks and complete opening and closing checklists; escalate maintenance needs promptly 

• Maintain a constant, active floor presence — monitoring usage and staying ahead of member needs 

• Support front desk and facilitate seamless group fitness class transitions as needed (concierging) 

• Maintain current CPR/AED certification and serve as the on-floor first responder for medical incidents and emergencies 

• Ensure full adherence to LPMS and all company safety standards, addressing member conduct proactively and professionally 

• Deliver a warm, personalized, white-glove experience for every member, with special attention to first-time members 

• Engage members proactively, building relationships that drive retention and address poor member behavior 

• Promote and assist in booking Equifit sessions, Spa services, and Pilates through educated, service-based selling 

• Maintain sharp knowledge of current offerings, pricing, and promotions