Apartment Resident Relations Manager - Village at Baldwin Park

We are hiring an Apartment Resident Relations Manager to join our team at Village at Baldwin Park in Orlando, FL.

Our Resident Relations Managers play an important role in creating exceptional experiences and building strong relationships within our communities. If you're a relationship-focused professional who takes pride in delivering outstanding service, solving problems, and making a positive impact in your community, we want you on our team!

What We Offer

We value the impact our resident-facing team members have on our communities and offer competitive compensation and benefits designed to support your success:

• Expected hourly rate of $23-$27 per hour. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.

• 25% Rent Discount available at any AIR Community! Option to live onsite with zero commute or at a nearby AIR Community.

• Career Growth Opportunities. AIR promotes from within whenever possible and provides training and development to help prepare you for what's next.

• Additional benefits listed below.

What You Will Do

• Build strong relationships with residents and deliver exceptional customer service throughout their experience with AIR

• Serve as a key point of contact for resident questions, concerns, and community needs

• Listen to resident concerns, identify solutions, and follow through to help create positive outcomes

• Partner with onsite teams to coordinate resident requests and support day-to-day community operations

• Communicate community updates and important information clearly and professionally

• Support resident retention by creating positive experiences and identifying opportunities to strengthen resident satisfaction

• Assist with community events and initiatives that promote resident engagement

• Maintain accurate resident information and communications using community management systems

• Adhere to Fair Housing laws, regulations, and AIR policies