Sr. Executive Technology Support Lead

• Own end-to-end technology support for senior executives across office, remote work, travel, residences, executive meetings, events, and off-sites.

• Serve as the primary technical escalation point and trusted advisor for executive leadership, Executive Assistants, and their teams.

• Provide responsive on-call support to onsite and remote users, including evening and weekend coverage through an established rotation.

• Act as a subject matter expert across Apple and Microsoft endpoints, mobile devices, collaboration, network, security, cloud, SaaS, conferencing, and smart-device technologies while adhering to company policies and standards.

• Lead complex executive technology and infrastructure initiatives, including site build-outs, network and AV architecture, technology deployments, and upgrades, in coordination with cross-functional teams, vendors, and business partners.

• Provide proactive setup, testing, monitoring, and support for high-priority meetings, board meetings, leadership off-sites, and company events to deliver a seamless executive experience.

• Troubleshoot complex issues, perform root cause analysis, track corrective actions, and implement preventive controls to reduce recurrence and operational risk.

• Build trusted cross-functional relationships and coordinate escalations across internal teams and external vendors through resolution.

• Perform installations, replacements, upgrades, zero-touch deployments, device pairing, data migration, configuration validation, and other hardware and software tasks with exceptional attention to detail across every supported platform.

• Architect, implement, and operate secure custom solutions and automations, including AI-powered workflows and tooling, to improve quality, consistency, and scalability of executive support operations.

• Coordinate with engineering teams to enable executive product testing, structured feedback, and secure technology pilots.

• Deliver white-glove residential technology support across multiple locations, including networking, AV, endpoint devices, conferencing, Apple products, wearables, connected smart systems, and home automation platforms.

• Plan and execute executive travel technology, including advance logistics, secure international deployments, restricted-environment readiness, and coordination.

• Create and maintain configuration standards, operational runbooks, support procedures, knowledge articles, and end-user training documentation; establish redundancy and train secondary coverage.

• Mentor team members, strengthen team capability, support operational continuity, and provide leadership coverage as needed while exercising exceptional judgment, discretion, confidentiality, composure, empathy, and executive presence.

• Provide expert-level support for the Apple ecosystem, including iPhone, iPad, Apple Watch, iOS, iPadOS, watchOS, Apple IDs, iCloud services, device enrollment, mobile applications, accessories, connectivity, synchronization, backup, and secure configuration.

• Support executive wearables and smart devices, including Oura Ring and related applications, pairing, synchronization, notifications, firmware, connectivity, privacy settings, and integration with supported mobile platforms.

• Respond with a high level of urgency, take immediate ownership of executive-impacting issues, communicate status clearly, and drive incidents through resolution with disciplined follow-through and minimal disruption.

• Anticipate executive needs by identifying risks, validating critical configurations in advance, maintaining ready-to-deploy backup equipment, and confirming end-to-end functionality before important meetings, travel, and events.

• Apply meticulous attention to detail across hardware, operating systems, applications, accounts, accessories, networks, conferencing, security controls, and cross-platform integrations to ensure a consistent and reliable experience.