Inside Sales Representative

Overview- Inside Sales at Mueller

Serve as an inside sales representative/project manager and coordinate customer support activities from quote to delivery. Pre-sale job duties include educating the customer, understanding/interpreting project requirements, developing project specifications, providing quotes and obtaining contracts and deposits. Post-sale job duties include sales order entry, order coordination with technical services, manufacturing and delivery.

Responsibilities

· Generate professional project estimates and sales of metal building systems, residential metal roofing and components.

· Enter sales orders into software systems and coordinate internal resources to provide customers with desired products and services in a timely, accurate, and professional manner.

· Manage post-delivery issues such as damages, shortages, delays, changes, field fabrication methods, etc.

· Ensure the sale of products and services comply with proper pricing guidelines, policies, and procedures.

· Serve as the customer point of contact, provide assurance, and maintain positive relationships with customers.

· Act as the liaison between the customer and company regarding potential problems and customer desires.

· Analyze and report competitive market information.

· Provide and ensure customer-focused activities, deliverables, and services.