Operations Manager, Construction Materials

The Operations Manager is responsible for operational leadership, project delivery, resource allocation, utilization, budgeting, staffing, and overall program performance within the Construction Materials Market Sector. This role ensures projects are executed safely, efficiently, profitably, and in accordance with client expectations and company standards.

The Operations Manager partners with Market Sector Leads, Technical Directors, Market Developers, Client Relationship Managers, and technical experts to align project execution, staffing, financial performance, quality, and client delivery commitments.

Essential Job Function/Responsibilities

Operational Leadership & Resource Allocation

• Coordinate resource allocation for project managers and technical support staff, including coordination with personnel from other programs and service lines.

• Maintain visibility of program backlog, workload, schedules, and staffing requirements.

• Coordinate the efficient deployment of resources to meet project delivery priorities and utilization goals.

• Support the Technical Director in maintaining KPI’s, collaboration and discipline standards across market sector work.

Project Delivery & QA/QC

• Lead multiple complex projects with diverse teams.

• Oversee project initiation, kickoff alignment, delivery planning, and execution discipline.

• Ensure projects are delivered in accordance with scope, schedule, budget, quality, and client expectations.

• Support project teams in solving challenging technical issues and evaluating alternatives.

• Support QA/QC processes, project reviews, and corrective actions.

• Support project managers in tracking budgets, schedules, risks, scope changes, and deliverables.

Financial Management & Performance Tracking

• Lead development and management of program budgets and forecasts.

• Maintain data in SRM software, including utilization, gross margin, P&L performance, backlog, and project financial performance.

• Manage monthly invoice review and ensure project managers effectively track individual project performance.

• Prepare regular reporting of program financials, risks, and performance trends.

People Leadership & Staffing

• Supervise direct reports, conduct regular one-on-ones, and support employee growth and development.

• Participate in interviews, hiring, onboarding, and staffing recommendations for the program.

• Mentor and develop junior and mid-level staff and support succession planning.

• Support technical training programs and knowledge-sharing initiatives.

Collaboration & Market Support

• Work closely with Market Sector Leads, Program Managers, Technical Directors, Client Relationship Managers, and Market Developers.

• Support strategic growth initiatives within assigned market sectors.

• Assist in identifying service expansion opportunities within existing and emerging markets.

• Provide insights regarding client needs, industry trends, and future capability requirements.

Business Development & Client Support

• Support proposal development, including technical scope, cost input, staff resources, and delivery approach.

• Support Market Developers and Client Relationship Managers in identifying and pursuing opportunities requiring specialized expertise.

• Represent RESPEC's technical capabilities during industry events, conferences, and professional activities.

• Participate in client project calls in support of Project Managers, Client Relationship Managers, or Market Developers.

• Maintain client relationships in support of growth and delivery objectives.

• Support project execution in areas within the manager’s technical competency.