Internship

Operations:

Ability to communicate effectively in both English and Spanish.

Support daily inbound and outbound warehouse operations while learning how customer service levels (SLAs), operational procedures, and compliance requirements are managed within a distribution environment.

Gain exposure to Foreign Trade Zone (FTZ) operations through collaboration with Distribution, FTZ, and Brokerage teams to understand regulatory requirements and inventory controls.

Assist with inventory management activities, including cycle counts, inventory reconciliation, and process documentation, while developing an understanding of inventory control best practices.

Participate in operational reviews and process improvement initiatives by collecting data, analyzing trends, and supporting efforts to improve efficiency, accuracy, and customer satisfaction.

Assist with customer projects, operational audits, and compliance activities to gain knowledge of customer requirements, quality standards, and regulatory expectations.

Support special projects, system implementations, process transitions, and other business initiatives while developing adaptability and problem-solving skills in a fast-paced logistics environment.

Collaborate with warehouse leadership and cross-functional teams to gain exposure to supply chain operations and learn how distribution services support customer success.

Process Improvement

Participate in continuous improvement initiatives by collecting and analyzing operational data related to productivity, inventory accuracy, and service performance. Support warehouse leadership in identifying opportunities to improve efficiency, reduce operational waste, and enhance overall process effectiveness while contributing to special projects and business initiatives that drive operational excellence.

Customer Service:

Makes introductory contact with new accounts and maintain effective relationships with existing accounts. Addresses the more complex and non-routine customer issues and requests. Coordinates new accounts, gathering all necessary information and assigning accounts to Customer Service Representatives (CSRs). Audits all new account and follows up on responsibilities of the CSR’s to ensure that customer

needs have been met.

Retention:

Assists in following-up on current customers and conducting Quality Management Reviews (QMRs). Directs and controls the release of orders to shipping to ensure timely delivery to customers and meet company efficiency goals. Directs and oversees order processing and ensures that data entries on documents such as Delivery Orders and inventory reports are accurate and timely. Makes recommendations to Operations Manager on programs to improve the operation of the customer service function. Interacts with credit and collections personnel regarding payment problems. Reviews records/reports to determine reasons for discrepancies between inventory and stock

control records and recommend remedial actions to resolve discrepancies.

Documentation / Reporting:

Assists in maintaining up-to-date procedures manual. Tracks on-time delivery and other performance measures. Provides necessary reports to management. Gathers and analyzes data concerning department operations and customer requirements. Distributes reports to various functional areas as required. Makes recommendations to senior management on programs to improve the operation of the customer service function.

Equipment:

Assists to develops procedures to ensure the efficient operation and utilization of office equipment. Determines and recommends enhancements for computer systems/telephone equipment to meet cost and service goals.