Sr. Manager, Business Operations

About Us

Universal Pictures Home Entertainment (UPHE) markets and distributes NBC Universal’s film and television offerings across transactional digital and disc formats worldwide. Distributed lines of content include contemporary and classic productions within the company’s expansive entertainment catalog, spanning properties from Universal Pictures, Focus Features, DreamWorks Animation, Illumination, Universal Media Studios and Peacock, as well as from select third-party partners.

UPHE distributes through its own operations in parts of North America, Europe, Asia Pacific and South America and through a variety of licensee partnerships across major territories around the world. The Company is leading the way in exploring innovative technologies and in developing and adapting dynamic new windowing strategies and other initiatives for the evolving global home entertainment market.

Its vast 4,000-plus title catalog is among the largest and most celebrated in the industry, comprising a wide variety of titles and genres. Among its most-prized properties are such franchise as The Fast and the Furious, Jurassic, Despicable Me, Minions, Mama Mia!, Downton Abbey, Shrek,  Back To The Future, Jaws, E.T. the Extra-Terrestrial and the legendary classic monster movies; recent films including Wicked, Oppenheimer and The Super Mario Bros. Movie; as well as such acclaimed television series as the Chicago and Law & Order franchises and The Office.

Job Description

As the Senior Manager, Business Operations of the Business Transformation & Systems Management team, you will help drive operational excellence across UPHE by leading process innovation, optimizing workflows, and partnering closely with cross functional teams across the global distribution ecosystem. In this role, you’ll act as a key connector between retailers, internal stakeholders, and technology partners, helping to shape platform development roadmaps, support integrations, and ensure successful adoption post launch. You’ll play an important role in maintaining system stability, resolving issues, monitoring performance, and identifying opportunities for continuous improvement. This role sits at the intersection of operations, technology, and distribution, offering the opportunity to influence scalable solutions that improve efficiency and deliver long term business value. You will be reporting to the Sr. Director, Transformation & Systems Management.

Who You’ll Work With

• An innovative team culture driven by impact, delivering meaningful outcomes globally.

• An over-performing yet culturally humble peer set that builds each other up, a WE mentality.

• Celebratory team that works hard and plays hard, holding each other accountable. #Together.

• A strength-based organization, where individual employee/manager collaborative growth conversations are valued.

Responsibilities

Strategic Collaboration

• Partner with business and technology leaders to align systems, processes, and operational priorities, ensuring business needs are clearly defined, understood, and actionable

• Translate strategic objectives into executable plans, coordinating cross-functional teams, managing dependencies, and driving aligned delivery across initiatives

• Support leadership decision-making through data-driven insights, operational and system analysis

Operational Excellence

• Lead end-to-end project management for cross-functional transformation initiatives, including scope definition, timelines, dependency tracking, risk mitigation, and stakeholder communication, ensuring on-time and on-budget delivery

• Manage multiple concurrent projects across systems, process, and operational initiatives, balancing priorities while maintaining delivery quality and business impact

• Establish KPIs and documentation to monitor performance and drive continuous improvement

• Manage issue and defect resolution with a focus on root-cause and long-term solutions

Innovation and Technology

• Manage assigned operational systems and enhancements across the technology roadmap, partnering with stakeholders to define requirements, prioritize features, and ensure solutions support current business needs while enabling long‑term scalability and flexibility

• Partner with Operations & Technology to support automation and scalable platform solutions, identifying opportunities to streamline workflows, reduce manual effort, and improve system reliability while aligning technical delivery with business priorities

• Ensure system adoption, stability, and operational readiness by coordinating testing, release planning, and post‑launch support, monitoring performance and issues, and driving continuous improvement through feedback and data‑driven insights

Team & Vendor Support

• Support vendor engagement including SOW execution and performance oversight, assisting with scope definition, milestone tracking, issue resolution, and ensuring vendor deliverables meet quality, timeline, and budget expectations

• Mentor junior team members or contractors as applicable, providing guidance on project execution, system knowledge, and best practices while fostering accountability, professional growth, and team collaboration

• Support change management, training, and communication efforts, developing documentation, training materials, and stakeholder communications to ensure smooth adoption of new systems, tools, and processes across global teams