Customer Service Representative, Flowerbuyer

• Answer inbound calls from our florists, providing order support and first call resolution while working within company guidelines

• Become completely familiar with the Flowerbuyer Floral Auction site

• Provide training to new and existing florists on their Flowerbuyer Account page and ensure they fully understand their resources and tools

• Partner with other teams in the business to execute outbound call lists as needed

• Achieve key performance indicators, productivity standards, call quality performance & adhere to schedule

• Handle escalated customer issues with Supervisor support

• Additional duties/responsibilities as assigned