Senior Product Manager, Salesforce

The Senior Product Manager, Salesforce serves as the lead technical expert and strategic thought partner for Uncommon Schools’ Salesforce platforms. Sitting within the Data & IT team, this role translates organizational priorities into a clear technical roadmap that supports critical enrollment, marketing, operational, and financial goals. By bridging technical execution with strategic planning, you will ensure our CRM platform delivers high-value capabilities and seamless user experiences across central teams and schools. In this role, you will collaborate closely with cross-functional leaders, manage system architecture and data flows, and partner with technology vendors to optimize enterprise systems that directly support our mission.

Responsibilities

Strategy & Execution

• Set and champion the technical vision and roadmap for all Salesforce instances (including Sales Cloud, Marketing Cloud, and Service Cloud) aligned with organizational goals and enrollment constraints.

• Evaluate build, buy, consolidate, and retire decisions across the CRM portfolio and present investment cases to non-technical senior stakeholders.

• Identify new platform enhancement opportunities, including automation workflows within Marketing Cloud.

• Drive system roadmaps and maintenance strategies, managing upgrades, testing, backups, and integrations with enterprise applications.

Project Management & Cross-Functional Collaboration

• Facilitate Agile ceremonies, including backlog refinement, sprint planning, retrospectives, and 8-to-12-week Planning Increment sessions.

• Lead cross-functional problem-solving for complex technical projects involving multiple vendors, internal software systems, and data warehouses.

• Build and maintain collaborative cross-functional communities, facilitating communication to break down functional silos.

• Partner with Business Process Owners, Regional Superintendents, Chiefs of Staff, and School Operations Leaders to design effective system processes and workflows.

Data Governance & System Architecture

• Define and maintain data flows, system-of-record boundaries, and data handoffs between Salesforce and other core enterprise systems (e.g., student information systems, enrollment tools).

• Partner with System Architects, Data Architects, and Data Governance teams to establish record ownership, access levels, retention rules, and standard data dictionaries.

• Drive data quality across the portfolio, managing data cleansing efforts and removing technical debt.

• Ensure all CRM capabilities comply with enterprise cybersecurity guidelines, family data privacy requirements, and artificial intelligence usage guidelines.

Operations & Enablement

• Manage day-to-day platform administration, establishing policies for user access, security roles, system usage, and reporting.

• Manage vendor contracts, renewal processes, and tier-3 support escalations to ensure high performance.

• Design and deliver train-the-trainer sessions and training programs for business process owners, school leaders, and service desk staff.

• Develop and maintain centralized Knowledge Base articles and documentation covering system processes, troubleshooting, and best practices.