Business Analyst – Change & Configuration Management, Intermediate (Fed Gov)

RESPEC is looking to hire an experienced Business Analyst – Change & Configuration Management, Intermediate to support Indian Affairs (IA) and Office of Information Technology (OIT) programs, projects, and operational initiatives.

The Business Analyst provides business analysis expertise and works closely with Government stakeholders, project managers, technical teams, security personnel, vendors, and other contractors to understand business needs, analyze current and target processes, define and manage requirements, develop actionable business and technical artifacts, support testing and implementation, and identify opportunities for process improvement and modernization.

In addition to core business analysis responsibilities, this position provides functional expertise in Change and Configuration Management (CCM), including configuration identification, status accounting, change control, release management, Configuration Management Database (CMDB) processes, Configuration Control Board (CCB) activities, configuration audits, and associated documentation and reporting. The position helps maintain effective operational controls, accurate configuration records, compliant processes, and reliable change-management practices while supporting technology modernization and service delivery improvements.

DUTIES AND RESPONSIBILITIES

Business Analysis

• Elicit, analyze, validate, document, and manage business, functional, technical, and system requirements.

• Map current-state, future-state, and interim business processes and recommend opportunities for improvement, modernization, automation, and increased efficiency.

• Develop user stories, story maps, use cases, acceptance criteria, and prioritized product backlogs.

• Prepare requirements, implementation statements, and supporting documentation for NIST Special Publication 800-53 control assessments.

• Support privacy and security documentation, including identification of Personally Identifiable Information (PII), Privacy Impact Assessments (PIAs), and Privacy Threshold Analyses (PTAs).

• Develop business glossaries, functional requirements, process models, system diagrams, wireframes, workflows, and other business and technical artifacts.

• Create and maintain models using Microsoft Visio and manage boards, test plans, dashboards, and related artifacts using Azure DevOps or other Government-authorized tools.

• Conduct research and analysis supporting process improvement, business process reengineering, IT modernization, shared services, and technology implementation.

• Develop and execute test cases, test scripts, datasets, and acceptance criteria based on approved requirements and user input.

• Facilitate requirements sessions, stakeholder interviews, focus groups, training sessions, strategic planning forums, and knowledge-transfer activities.

• Review cost, schedule, performance, and compliance requirements associated with federal IT investments.

• Lead assigned analytical activities and track associated risks, issues, milestones, dependencies, and deliverables.

• Collaborate with Government stakeholders, project managers, technical teams, security personnel, vendors, and other contractors to translate business needs into clear requirements, processes, models, testable outcomes, and actionable deliverables.

Change & Configuration Management

• Provide specialized business analysis support for configuration management, change control, and release-management processes.

• Analyze and document current-state and target-state Change and Configuration Management (CCM) processes.

• Support development, maintenance, and continuous improvement of the OIT Configuration Management Plan and associated processes and procedures.

• Support configuration identification and configuration status-accounting activities.

• Analyze change and release-management workflows and identify opportunities to improve efficiency, controls, traceability, and compliance.

• Maintain and validate configuration information, records, baselines, and supporting artifacts.

• Support Configuration Management Database (CMDB) processes and help ensure configuration records are accurate, complete, current, and appropriately maintained.

• Facilitate Configuration Control Board (CCB) activities, including meeting preparation, change documentation, decision tracking, action items, approvals, and follow-up activities.

• Support change-request intake, evaluation, impact analysis, prioritization, approval, implementation, and closure processes.

• Support release-management activities and help maintain appropriate traceability between approved changes, releases, configuration items, and associated documentation.

• Support configuration audits, document findings and corrective actions, and assist with audit responses and remediation tracking.

• Analyze CCM data and metrics to identify trends, recurring issues, process gaps, risks, and opportunities for continuous improvement.

• Develop and maintain process models, workflows, business and functional requirements, procedures, reports, dashboards, and other artifacts supporting Change and Configuration Management.

• Coordinate with technical teams, service-management personnel, security teams, vendors, and Government stakeholders to support effective configuration, change, and release-management practices.