Custodial Supervisor

Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business.

Campus Services Mission Statement:

To advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences.

The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment

Job-Specific Responsibilities:

As part of the Facilities Maintenance Operations (FMO) group in Campus Services, this position is responsible for the daily supervision of custodial services operations in an assigned area(s), including all routine and specialty work.  The FMO Supervisor works closely with customer representatives and other members of Campus Services management to provide consistently high levels of customer satisfaction. 

• Ensures all Custodial Services operations adhere to customer-determined standards.  

• Develops cleaning schedules and routines to meet customer expectations for cleanliness and sanitary conditions in compliance with all applicable environmental health and safety requirements. 

• Continually reviews and adjusts schedules and routines as needed.

• Provides hands-on training to custodians in effective cleaning procedures, proper use of equipment and cleaning solutions, building security, and environmental health and safety regulations.

• Communicates effectively and consistently with custodial staff, community members, and customers electronically and face-to-face to ensure excellent customer service.

• Utilizes Microsoft Office software and customer electronic work order systems to prepare and validate operational data.

• Meets with staff as needed to address issues and concerns.

• Implements Green Cleaning procedures and trains custodians in Green Cleaning techniques in accordance with the FMO Green Cleaning Program.

• Assigns and supervises work performed by hourly custodial employees and sub-contracted cleaning services (as required). 

• Performs regular cleaning quality inspections for all areas. 

• Document inspection results and initiate corrective actions as needed. 

• Implements quality improvement recommendations made by independent, third-party cleaning auditors.

• Manages employee performance; provides counsel or disciplinary actions as necessary. 

• Demonstrates sound judgment in the application of performance management in accordance with both the collective bargaining agreement and established Campus Services management practices.

• Ensures compliance with all Departmental, University, and governmental procedures, policies, and regulations. Assures compliance with the bargaining unit agreement. 

• Ensures custodial operations comply with all customer-established procedures for use and care of facilities.

• Ensures custodial operations comply with all procedures of workplace safety, environmental regulations, resource efficiency (recycling and energy conservation programs), and building safety.

• Coordinates and supervises customer-requested function set-ups, snow removal operations, and response to emergency conditions.

• Performs finance and administrative duties such as maintaining records of employee attendance and payroll, work schedules, key distribution logs, equipment, and assisting with monitoring supply of inventory.  

• Works closely with the department human resources representatives to ensure the proper maintenance of all personnel records.

• Leads, provides support to, or performs special projects (short and long-range), initiatives, and tasks as assigned/directed.

Working Conditions:

• Emergency Status Designation: Critical Operations Personnel 

• This position is on-campus and is required to provide full on-site support, as well as during emergency situations determined by management. 

Physical Requirements:

• Must be able to stand and walk for long periods of time, and access non-handicap accessible workspaces/areas as well as confined spaces. Must be able to walk up and down stairs, climb ladders, etc., and routinely walk between campus buildings/areas.

• Must be able to enter various types of buildings, industrial plants, and/or construction sites.

• Must be able to lift and carry up to 50 lb. as needed.

• Required to wear personal protective equipment where necessary.

• Must be physically able to perform and demonstrate all custodial duties required of his/her crews.