Digital Booking Coordinator

Position Overview

Digital Booking Coordinators are responsible for supporting and monitoring freight booked through Circle’s automated and AI-driven workflows. This role focuses on verifying carriers, tracking shipment activity, resolving operational issues, and maintaining communication between carriers, customers, account managers, and internal departments.

Digital Booking Coordinators work closely with the Automation and Carrier Sales teams to improve operational efficiency and help develop new AI use cases throughout the organization. AI use cases are operational tasks or workflows where automation and artificial intelligence are used to reduce manual work, improve accuracy, and increase efficiency. Examples include automated freight booking, shipment tracking, and carrier communication

This role is designed for individuals interested in logistics, operations, and technology, while providing hands-on experience with the future of AI-driven transportation management.

Primary Responsibilities

Monitor and manage shipments booked through automated systems and AI workflows.

Verify carrier information, compliance, and shipment details prior to dispatch.

Track shipment activity and ensure timely pickup and delivery.

Communicate effectively with carriers, customers, account managers, and internal departments regarding shipment updates or service issues.

Resolve transportation and operational issues with urgency and professionalism.

Audit current AI workflows and identify operational gaps, recurring issues, and opportunities for improvement.

Assist in developing and expanding AI use cases based on day-to-day operational experience.

Provide feedback and recommendations to the Automation and Carrier Sales teams regarding future AI features and process improvements.

Maintain accurate shipment notes, tracking updates, and operational documentation.

Escalate service failures and operational concerns in accordance with Circle Logistics Escalation Policy.

Support no-fail service standards for all assigned shipments.

Manage workload efficiently while handling multiple active shipments simultaneously.

Communicate load updates internally to the proper parties including Operations Representatives, Account Managers, and Client Strategy Managers as required.

Assist with testing and validating new automation processes and workflow improvements.

All other duties as assigned.