Customer Service Representative

The primary responsibility of the Customer Service Representative is to facilitate quality and accurate Quotations, Purchase Orders, and Work Orders to ensure customer expectations are exceeded as well as prompt, courteous and professional responses to customer requests. The Customer Service Representative tasked with maintaining and growing the level of sales from current active and past non-active customers, and is able and willing to prospect new business

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Data entry and accuracy being measured for orders into Oracle

• Scheduling/delivery coordinating for multiple plant sites

• Product knowledge, answering questions for customer support

• Responsible for claims & account reconciliation and transactions

• Responsible for timely communication back to appropriate function

• Accepting inbound calls to assist with basic customer needs

• Liaison for manufacturing and customer

• Learning designated commercial/industrial product line

• Quoting to assist Outside Sales