Service Manager - Relocation Assistance Available

Are you a motivated leader who’s passionate about developing people, delivering outstanding customer service, and driving operational excellence? If you thrive in a fast-paced, problem-solving environment—Truck Centers, Inc. wants to meet you!

Why Join Truck Centers, Inc.?

As a family-owned dealership that's dedicated to Driving America Forward through our extraordinary people, we’ve built a reputation for being industry leaders in both service and culture. As our next Service Manager in South Bend, IN, you’ll lead a dedicated team of technicians and office staff, ensuring every customer receives top-tier service throughout the repair process.

We are offering relocation assistance for this position if needed! 

What You'll Do:

Lead Daily Operations

• Manage day-to-day operations of the service department to keep things running efficiently.

• Oversee department payroll and ensure accuracy in timekeeping.

• Ensure compliance with company policies and OEM standards.

• Monitor the condition of shop tools, equipment, and vehicles.

Coach, Mentor & Develop the Team

• Support, train, and guide technicians and office personnel in their roles.

• Host bi-weekly team huddles to align on updates, expectations, and improvements.

• Lead onboarding, training, and development plans for new and current team members.

• Handle performance reviews, attendance management, and team accountability.

Drive Customer Satisfaction

• Ensure timely and professional communication with every customer.

• Resolve service concerns promptly and professionally.

• Collaborate with Parts and Sales to provide a seamless customer experience.

• Oversee warranty and policy claim processes and serve as a liaison with factory reps.

• Build relationships with current and prospective customers through regular visits.

Optimize Processes & Efficiency

• Evaluate and improve workflow and repair cycle times.

• Partner with our Continuous Improvement Coordinator (CIC) to enhance department performance.

• Conduct market research to stay competitive in labor rates, compensation, and services.

• Ensure safety standards and compliance procedures are always met.

Contribute to Business Growth

• Set and achieve monthly service goals.

• Support Elite Support initiatives and participate in the Change Management Team (CMT).

• Stay current on OEM updates, industry trends, and training opportunities.

• Look for ways to grow our service offerings and customer base.