Inside Sales Representative

Overview

Serve as an inside sales representative and coordinate customer support activities from quote to delivery working within a fast paced and competitive environment at the Mueller National Call Center Environment. Pre-sale job duties include educating the customer, understanding/interpreting project requirements, developing project specifications, providing quotes, opportunity follow ups and obtaining contracts and deposits. Post-sale job duties include sales order entry, order coordination with technical services, manufacturing, delivery and resolving issues.

Mueller is now part of the Cornerstone Building Brands family, strengthening our commitment to serving our communities where we live, work, and play with quality and innovative metal building solutions.

Responsibilities

• Work within CRM platform to track leads, update opportunities and manage follow ups

• Utilize phone calls, emails and text messages to contact leads

• Generate professional project estimates and sales of metal building systems, residential metal roofing and components.

• Effectively manage time to maximize customer contacts and quote projects expeditiously

• Enter sales orders into software systems and coordinate internal resources to provide customers with desired products and services in a timely, accurate, and professional manner.

• Coordinate post-delivery issues such as damages, shortages, delays, changes, field fabrication methods, etc.

• Ensure the sale of products and services comply with proper pricing guidelines, policies, and procedures. 

• Serve as the customer point of contact, provide assurance, and maintain positive relationships with customers.

• Act as the liaison between the customer and company regarding potential problems and customer desires.

• Analyze and report competitive market information.

• Provide and ensure customer-focused activities, deliverables, and services.