Inside Sales Representative

Serve as an inside sales representative and project manager to coordinate customer support activities from quote to delivery. Pre-sale job duties include educating the customer, understanding/interpreting project requirements, developing project specifications, providing quotes and obtaining contracts and deposits. Post-sale job duties include sales order entry, order coordination with technical services, manufacturing and delivery.

 

KEY OBJECTIVES AND RESPONSIBILITIES

• Identify and pursue customer leads and opportunities.  Effectively probe to understand the customer's needs. 

• Educate the customer, interpret project requirements, and develop project specifications.   

• Generate professional project estimates and sales of metal building systems, residential metal roofing and components.  Follow up and close quotes.

• Enter sales orders into software systems and coordinate internal resources to provide customers with desired products and services in a timely, accurate, and professional manner.

• Comprehensive order review with the customer prior to submitting the order.  Enter orders into the ERP system and coordinate internal resources to provide customers with desired products and services in a timely, accurate, and professional manner.

• Manage post-delivery issues such as damages, shortages, delays, changes, field fabrication methods, etc.

• Ensure the sale of products and services complies with proper pricing guidelines, policies, and procedures. 

• Serve as the customer’s point of contact, provide assurance, and maintain positive relationships with customers.

• Act as the liaison between the customer and company regarding potential problems and customer desires.

• Analyze and report competitive market information.

• Provide and ensure customer-focused activities, deliverables, and services.

• Other duties and responsibilities as assigned.